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- Tasks: Provide top-notch customer service and manage savings requests efficiently.
- Company: Join Loughborough Building Society, a trusted name in mortgages and savings for over 150 years.
- Benefits: Enjoy flexible working, 25 days holiday, life assurance, and a solid pension scheme.
- Why this job: Be part of a supportive team that values your growth and offers a great work-life balance.
- Qualifications: Motivated individuals with strong organisational skills and a positive attitude.
- Other info: Exciting opportunities for personal development in a dynamic environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
For over 150 years Loughborough Building Society has been helping people buy their homes and save for their future and is proud to have remained an independent, mutual provider of mortgages and savings. The Loughborough Building Society is an exciting place to work and we’re looking for an individual with high levels of motivation, excellent organisational skills and a “can-do” attitude to join our Savings Team located at the head office in Loughborough.
About the Role:
- To provide excellent customer service to members calling us to discuss their savings needs, including when we need to put things right.
- To process customer savings requests for new accounts and amendments to existing accounts.
- To be efficient in delivering accurate administration of customer information and payments.
- Be involved in wider savings team activities to ensure our regulatory reporting and customer mailings are correct.
- Being open to learn new things and be part of a team who looks for ways we can be even better.
Behaviours:
- You must be diligent and well organised with the ability to prioritise tasks based on the needs of the business, which can change on a daily basis so being able to be flexible is also a key attribute.
- You will deliver on the promises you make to others by getting work right first time every time and not relying on others to take responsibility for you.
- You should continuously build your own knowledge and experience, acting as a role model for personal development.
What you’ll love about us:
- Equal opportunities employer.
- Flexible working – a great work / life balance with our flexible working scheme and Hybrid working patterns.
- Rest and relaxation – 25 days holiday entitlement plus bank holidays.
- Life Assurance – 4x salary death in service benefit.
- Employee pension scheme through Aviva with 7% company contributions, increasing to 12% with 5 years complete service.
Closing date for applications is 25 March 2026. We anticipate holding interviews in the week commencing 30 March 2026.
Savings Customer Service Assistant in Loughborough employer: The Loughborough Building Society
Contact Detail:
The Loughborough Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Savings Customer Service Assistant in Loughborough
✨Tip Number 1
Get to know the company! Research Loughborough Building Society and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their Savings Team.
✨Tip Number 2
Practice your customer service skills! Since the role involves providing excellent service, think of scenarios where you can demonstrate your problem-solving abilities. Role-play with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or adapted to changing priorities. This will highlight your ability to thrive in a dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Savings Customer Service Assistant in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Savings Customer Service Assistant role. Highlight your organisational skills and any customer service experience you have, as these are key for us at Loughborough Building Society.
Show Your Motivation: We love seeing candidates who are genuinely excited about the role. In your application, share why you want to join our Savings Team and how you can contribute to our mission of helping people save for their future.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Loughborough Building Society
✨Know Your Stuff
Before the interview, make sure you understand the role of a Savings Customer Service Assistant. Familiarise yourself with the services offered by Loughborough Building Society and think about how you can contribute to their mission of providing excellent customer service.
✨Show Off Your Organisational Skills
Since the job requires excellent organisational skills, be prepared to discuss examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. This will demonstrate that you can handle the dynamic nature of the role.
✨Emphasise Your Can-Do Attitude
During the interview, highlight your positive attitude and willingness to learn. Share instances where you tackled challenges head-on or went the extra mile to ensure customer satisfaction, as this aligns perfectly with the company’s values.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This shows your genuine interest in the role and the company. You might ask about the team dynamics or how they measure success in the Savings Team, which can also give you a better idea of what to expect.