At a Glance
- Tasks: Provide first-class customer service in a face-to-face environment.
- Company: Join Loughborough Building Society, a trusted name for over 150 years.
- Benefits: Enjoy flexible working, 25 days holiday, and a strong pension scheme.
- Other info: Great team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong customer service skills; experience in financial services is a plus.
The predicted salary is between 30000 - 38556 £ per year.
Full-time, Permanent – Loughborough Branch Team Branches and Savings
Company Background: For over 150 years Loughborough Building Society has been helping people buy their homes and save for their future and is proud to have remained an independent, mutual provider of mortgages and savings.
What are we looking for? We’re seeking an experienced, confident and customer-focused individual to join our branch teams in Loughborough and Anstey.
About the role: This role is dedicated to providing a first-class service to our members in a face-to-face environment. This is an ideal opportunity for an individual with strong customer service skills to gain experience in a busy and highly regulated environment. A background in financial customer services or an associated sector would be an advantage but is not essential. To be successful in this position, you will be a team player with a ‘can do’ attitude. Furthermore, you will have strong communication skills and confidence with IT systems and technology. You may also be required to work at alternative locations from time to time.
Behaviours:
- Focus on Member: Exceeding the expectations of our internal and external customers.
- Focus on Society: Knowing where we want to be, what success looks like and exceeding expectations. Taking personal responsibility for achieving excellent business results.
- Focus on Teamworking: Working together continuously and promoting co-operation to achieve our business objectives.
- Focus on Improvement: Continuously strive for innovative and better ways to deliver our business.
- Focus on Self: Meet future challenges by building knowledge and experiences and acting as a role model for personal development.
Flexible working – a great work / life balance with our flexible working scheme and Hybrid working patterns.
Rest and relaxation – 25 days holiday entitlement (pro-rata for part timers) plus bank holidays.
Life Assurance – 4x salary death in service benefit.
Employee pension scheme through Aviva with 7% company contributions, increasing to 12% with 5 years complete service.
Closing date for applications is 26th June 2026. We anticipate holding interviews in the week commencing 29th June 2026.
Customer Services Assistant in Loughborough employer: The Loughborough Building Society
Loughborough Building Society is an exceptional employer, offering a supportive and collaborative work culture that prioritises member satisfaction and employee development. With flexible working arrangements, generous holiday entitlement, and a robust pension scheme, employees are encouraged to thrive both personally and professionally in the heart of Loughborough. Join us to be part of a dedicated team that has been serving the community for over 150 years, where your contributions truly make a difference.
Contact Details:
The Loughborough Building Society Recruitment Team
