Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service in a friendly branch environment.
- Company: Join Loughborough Building Society, a trusted name for over 150 years.
- Benefits: Enjoy flexible working, 25 days holiday, and a solid pension scheme.
- Why this job: Gain valuable experience in financial services while making a difference for members.
- Qualifications: Customer service skills and a positive attitude are key; finance background is a plus.
- Other info: Great team culture with opportunities for personal development and growth.
The predicted salary is between 13 - 16 £ per hour.
Part-time, Permanent – Loughborough/Anstey Branch
For over 150 years Loughborough Building Society has been helping people buy their homes and save for their future and is proud to have remained an independent, mutual provider of mortgages and savings.
We’re seeking an experienced, confident and customer-focused individual to join our branch teams in Loughborough and Anstey.
This role is dedicated to providing a first-class service to our members in a face-to-face environment. This is an ideal opportunity for an individual with strong customer service skills to gain experience in a busy and highly regulated environment. A background in financial customer services or an associated sector would be an advantage but is not essential.
To be successful in this position, you will be a team player with a ‘can do’ attitude. Furthermore, you will have strong communication skills and confidence with IT systems and technology. You may also be required to work at alternative locations from time to time.
Behaviours
- Focus on Member – Exceeding the expectations of our internal and external customers.
- Focus on Society – Knowing where we want to be, what success looks like and exceeding expectations. Taking personal responsibility for achieving excellent business results.
- Focus on Teamworking – Working together continuously and promoting co-operation to achieve our business objectives.
- Focus on Improvement – Continuously strive for innovative and better ways to deliver our business.
- Focus on Self – Meet future challenges by building knowledge and experiences and acting as a role model for personal development.
What you’ll love about us
- Equal opportunities employer.
- Flexible working – a great work / life balance with our flexible working scheme and Hybrid working patterns.
- Rest and relaxation – 25 days holiday entitlement (pro-rata for part timers) plus bank holidays.
- Life Assurance – 4x salary death in service benefit.
- Employee pension scheme through Aviva with 7% company contributions, increasing to 12% with 5 years complete service.
Closing date for applications is 20th March 2026. We anticipate holding interviews from the 23rd March 2026.
Branch Customer Services Assistant in Loughborough employer: The Loughborough Building Society
Contact Detail:
The Loughborough Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Customer Services Assistant in Loughborough
✨Tip Number 1
Get to know the company! Research Loughborough Building Society and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the work culture and expectations. They might even give you tips on how to stand out in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Loughborough Building Society.
We think you need these skills to ace Branch Customer Services Assistant in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Branch Customer Services Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like teamwork and communication.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've exceeded customer expectations or worked well in a team – it’ll help us get to know you better.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at The Loughborough Building Society
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of exceeding expectations, which is key for this role.
✨Familiarise Yourself with the Company
Take some time to learn about Loughborough Building Society's history and values. Understanding their commitment to being an independent, mutual provider will help you align your answers with their mission during the interview.
✨Show Off Your Team Spirit
Prepare to discuss how you've worked effectively in teams before. This role requires a strong focus on teamwork, so think of specific instances where you collaborated successfully with others to achieve a common goal.
✨Be Ready for IT Questions
Since confidence with IT systems is important, be prepared to talk about your experience with technology. If you have any specific software or tools you've used in previous roles, mention them to demonstrate your comfort level with tech.