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- Tasks: Assist customers with account administration and provide top-notch service.
- Company: Join Loughborough Building Society, a trusted name in mortgages and savings for over 150 years.
- Benefits: Enjoy flexible working, 25 days holiday, life assurance, and a generous pension scheme.
- Why this job: Be part of a supportive team that values innovation and personal development.
- Qualifications: Strong communication skills and IT confidence are essential; training provided.
- Other info: Work across various locations and embrace a culture focused on member satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
For over 150 years Loughborough Building Society has been helping people buy their homes and save for their future and is proud to have remained an independent, mutual provider of mortgages and savings.
We are seeking a confident and customer-focused individual to join our Branches and Savings Team. The successful candidate should be flexible to work in our Branch Locations, based in Derby, Long Eaton, Loughborough and Anstey, and be prepared to work also within our Head Office based in Loughborough Town Centre. This is to support customer demand; training will be provided.
To carry out customer account related administration, providing an efficient, effective, accurate and professional service to all internal and external customers whilst working compliantly with Society policies and procedures. To be successful in this position, you will be a team player with a ‘can do’ attitude. Furthermore, you will have strong communication skills and confidence with IT systems and technology.
At the Loughborough we recognise that how we behave directly impacts our members' experience. We want people with a positive approach to our expected behaviours:
- Focus on Member – Exceeding the expectations of our internal and external customers.
- Focus on Society – Knowing where we want to be, what success looks like and exceeding expectations. Taking personal responsibility for achieving excellent business results.
- Focus on Teamworking – Working together continuously and promoting co-operation to achieve our business objectives.
- Focus on Improvement – Continuously strive for innovative and better ways to deliver our business.
- Focus on Self – Meet future challenges by building knowledge and experiences and acting as a role model for personal development.
What you’ll love about us:
- Equal opportunities employer.
- Flexible working – a great work/life balance with our flexible working scheme and hybrid working patterns.
- Rest and relaxation – 25 days (part time pro-rata) holiday entitlement plus bank holidays.
- Life Assurance – 4x salary death in service benefit.
- Employee pension scheme through Aviva with 7% company contributions, increasing to 12% with 5 years complete service.
Closing date for applications is 18th June 2025.
Branches & Savings Customer Service Administrator employer: The Loughborough Building Society
Contact Detail:
The Loughborough Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branches & Savings Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the values and mission of Loughborough Building Society. Understanding their commitment to customer service and community can help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills and ability to work in a team. Highlight situations where you exceeded customer expectations or contributed to team success, as these are key behaviours they value.
✨Tip Number 3
Research common IT systems used in customer service roles, especially in banking or building societies. Being able to discuss your familiarity with these systems can give you an edge, showing that you're ready to hit the ground running.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt by discussing your availability to work across different locations. This shows that you’re committed to meeting customer demand and are a team player, which is crucial for this role.
We think you need these skills to ace Branches & Savings Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Branches & Savings Customer Service Administrator.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've exceeded customer expectations or resolved issues effectively, as this is crucial for the role.
Showcase Teamwork and Flexibility: Mention any previous experiences where you worked as part of a team or adapted to changing circumstances. This will demonstrate your ability to fit into their team-oriented culture and your flexibility in working across different locations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this position.
How to prepare for a job interview at The Loughborough Building Society
✨Showcase Your Customer Service Skills
Since the role focuses on customer service, be prepared to share specific examples of how you've exceeded customer expectations in previous positions. Highlight your ability to handle difficult situations with a positive attitude.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in working locations and a strong team player mentality. Be ready to discuss instances where you've adapted to changing circumstances or collaborated effectively with colleagues to achieve a common goal.
✨Familiarise Yourself with IT Systems
As confidence with IT systems is essential, make sure you mention any relevant software or tools you’ve used in past roles. If possible, research the specific systems used by Loughborough Building Society to show your proactive approach.
✨Emphasise Continuous Improvement
The company values innovation and improvement. Prepare to talk about how you've sought out better ways to deliver results in your previous roles, and express your eagerness to contribute to the Society's goals.