Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead sales and customer service teams to enhance operations and drive revenue growth.
- Company: Join The Lost Estate, a vibrant hub in the performing arts and theatre industry.
- Benefits: Enjoy 30 days holiday, free show tickets, remote work options, and birthday leave.
- Why this job: Shape the future of customer experience with innovative AI solutions and a collaborative culture.
- Qualifications: Exceptional leadership, analytical skills, and experience in sales and ticketing platforms required.
- Other info: This is a full-time director role with opportunities for personal and professional growth.
The predicted salary is between 48000 - 84000 £ per year.
We are seeking a dynamic and strategic Head of Sales & Ticketing to drive revenue growth and ensure an exceptional customer experience. This is not a traditional call centre management role—we need a visionary leader who can scale complex customer service operations while developing long-term strategies that will shape our future. In this role, you will oversee seamless customer interactions and lead sales and service team members to exceed business goals. Your leadership will be critical to optimising operations, leading on AI-driven solutions, and delivering a 10/10 experience to every customer, every time.
Key Responsibilities
- Lead and drive efficiency in customer operations, ensuring exceptional service across multiple channels.
- Develop and implement AI and automation solutions to enhance customer support, optimise ticket-routing, and integrate customer service tools (chatbots, self-service options, CRM systems).
- Monitor key operational metrics to drive continuous improvement.
- Align customer feedback with business decisions by collaborating with executive leadership, product management, and marketing teams.
- Develop and execute strategic sales initiatives to drive revenue and maximise customer conversions.
- Implement data-driven pricing, lead on capacity management, discounting, and upselling strategies to optimise profitability.
- Build partnerships and explore new market opportunities to expand business growth.
- Maximise preorders and reduce no-shows via reservations.
Leadership & Team Development
- Train and lead a high-performing sales and customer service team, fostering a culture of excellence and adaptability.
- Implement best practices for customer interactions across phone, email, and social media platforms.
- Develop training programs, Standard Operating Procedures (SOPs), and career growth plans for team members.
- Promote a collaborative environment between sales, marketing, and customer support teams to optimise the overall customer journey.
Financial & Performance Management
- Manage and optimise budgets for customer operations and sales, balancing cost efficiency with service quality.
- Analyse performance metrics, generate reports, and refine strategies to meet and exceed business objectives.
- Ensure compliance with regulatory requirements and industry best practices across all customer and sales operations.
Required Skills & Experience
- Exceptional leadership and communication skills, with the ability to influence and collaborate across levels and departments.
- Strong analytical, CRM, and spreadsheet skills.
- Experience with online ticketing platforms (LineUp preferred).
- Experience with AI, automation, CRM systems, and analytics-driven customer engagement.
- Strong track record in sales leadership, revenue growth, and working to KPIs and conversion targets.
- Strong financial acumen with experience managing budgets and operational costs.
- Excellent written communication and customer engagement.
- Passion for arts, hospitality, and immersive customer experiences.
Benefits
- Holidays: 30 days (incl. public holidays)
- Free tickets to TLE shows (subject to availability)
- Staff discount on drinks
- Birthday leave
- Social events & team-building
- Remote work (2 days per week)
Job Details
- Seniority Level: Director
- Employment Type: Full-time
- Job Function: Sales and Business Development
- Industries: Performing Arts and Theater Companies
Head of Sales and Ticketing employer: The Lost Estate
Contact Detail:
The Lost Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales and Ticketing
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation within customer service. Understanding how these technologies can enhance customer interactions will not only impress us but also show your strategic thinking for the role.
✨Tip Number 2
Network with professionals in the performing arts and ticketing industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals that could help you stand out in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven revenue growth in previous roles. We want to see your ability to implement data-driven strategies and how they led to measurable success in sales.
✨Tip Number 4
Showcase your leadership style by sharing experiences where you've developed high-performing teams. Highlight how you fostered a culture of excellence and adaptability, as this aligns with our vision for the Head of Sales & Ticketing position.
We think you need these skills to ace Head of Sales and Ticketing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales leadership, customer service operations, and any specific achievements related to revenue growth. Use keywords from the job description to align your skills with what The Lost Estate is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vision for the role. Discuss how your leadership style and strategic thinking can drive exceptional customer experiences and revenue growth. Be sure to mention your passion for the arts and hospitality.
Showcase Relevant Skills: In your application, emphasise your analytical skills, experience with CRM systems, and familiarity with AI-driven solutions. Provide examples of how you've successfully implemented these in previous roles to enhance customer engagement.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at The Lost Estate
✨Showcase Your Leadership Skills
As a Head of Sales and Ticketing, your leadership abilities will be under scrutiny. Prepare examples of how you've successfully led teams in the past, focusing on your approach to fostering a culture of excellence and adaptability.
✨Demonstrate Your Analytical Acumen
Be ready to discuss your experience with data-driven decision-making. Highlight specific instances where you've used analytics to drive revenue growth or improve customer experiences, as this role heavily relies on performance metrics.
✨Familiarise Yourself with AI Solutions
Since the role involves implementing AI and automation solutions, brush up on your knowledge of these technologies. Be prepared to discuss how you've integrated such tools in previous roles to enhance customer support and operational efficiency.
✨Align with Company Values
Research The Lost Estate's mission and values, especially their focus on exceptional customer experiences. During the interview, express your passion for arts and hospitality, and how it aligns with their vision for immersive customer experiences.
