General Manager

This range is provided by The Lost Estate. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from The Lost Estate

Head of People @ The Lost Estate | MSc in HR & Assoc. CIPD | People, Culture & Operations | HR Business Partner

Welcome to The Lost Estate.

We create iconic, genre-defining immersive arts and hospitality experiences. We believe that great art, in the right place, at the right time, has the power to transform lives. Our mission is to rapidly expand this unique business into an international cultural powerhouse.

We are seeking a dynamic, strategic, and highly experienced General Manager to lead our multi-faceted operation. You will be a true ambassador for The Lost Estate. This role demands a proactive, solutions-driven leader who thrives in high-energy environments, takes full ownership of operational excellence, and is committed to the continual development of people, processes, and product.

Ideally, you have experience in the hospitality, theatre, arts, or creative industries, and are comfortable managing artistic considerations alongside hospitality operations. As the General Manager, you will be responsible for overseeing the entire operational structure, ensuring exceptional service, efficiency, and profitability across all departments. You will be instrumental in shaping and refining operational policies, optimising workflows, managing budgets, and fostering a high-performance culture.

With a hands-on approach, you will lead, train, and develop a team of hospitality professionals, ensuring that every aspect of our guest experience aligns with The Lost Estate’s artistic and commercial vision.

This role is a rare opportunity to take a leadership position within one of the most exciting and fast-growing arts and hospitality businesses in the industry. If you are a strategic thinker, a hands-on leader, and a hospitality innovator, we want to hear from you.

KEY RESPONSIBILITIES

The three key responsibilities are to ensure the site is:

• On mission : The artistic vision is upheld, enhanced, and is all-encompassing.
• On margin : Run as a tight ship, with a focus on driving sales, cost control, and overall profitability.
• Self-improving : Continually evaluating every aspect of the operation, and planning and executing improvements.

In order to deliver on these responsibilities, the General Manager must excel in:

Operational Leadership & Strategy

Driving day-to-day hospitality operations, ensuring seamless service, efficiency, and compliance with all regulations. Develop and refine policies, workflows, and cross-departmental coordination to drive performance and enhance the guest experience.

Lead, mentor, and develop a high-performing team through training, recruitment, and performance management. Oversee scheduling and staffing to ensure operational efficiency while fostering a culture of excellence.

Guest Experience & Service

Uphold the highest service standards by leading on the floor, managing guest interactions, and refining the immersive experience. Enhance customer satisfaction, resolve complaints, and drive revenue through upselling and experiential add-ons.

Financial & Budgetary Management

Manage budgets, control costs, and analyse financial performance to maximise profitability. Monitor KPIs, optimise staffing expenditures, and collaborate with leadership on forecasting and growth strategies.

ROLE REQUIREMENTS

• 5+ years’ experience in hospitality operations management, preferably within high-volume or immersive event settings.
• A passion for the arts, creative or immersive experiences.
• Demonstrated expertise in budgeting, cost control, and financial management.
• Proven track record in leading large teams, including recruitment, training, and performance management.
• Exceptional organisational and problem-solving skills, with a hands-on, solutions-focused approach.
• Strong knowledge of health & safety regulations, food hygiene practices, and licensing requirements.
• Ability to work independently, take initiative, and drive continuous operational improvement.
• Experience using workforce management, scheduling, and EPOS systems (e.g., Fourth, PointOne).
• Excellent communication skills and the ability to foster collaboration across teams.
• Passion for the intersection of hospitality and the arts, with a commitment to delivering transformative guest experiences.
• Personal License Holder.
• Fire Marshal Training.
• First Aid & De-Fib Training.

PAY, DATES & BENEFITS

• Hours: 48 hours per week including Fridays, Saturdays, and Sundays.
• Salary: £45-£55k inclusive of tronc.
• Holidays: 30 days annual leave, including public holidays.
• Benefits Include:
• Free tickets to The Lost Estate shows (subject to availability).
• Staff discount on drinks at The Lost Estate shows.
• Company pension scheme.
• Training and development programs.
• Extra day off for your birthday.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management

Industries

Hospitality, Performing Arts and Spectator Sports, and Theater Companies

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