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- Tasks: Lead the In-Room Dining team to exceed guest expectations and achieve revenue goals.
- Company: Join The Londoner, a chic super-boutique hotel in Leicester Square, renowned for its luxury and ambition.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and exclusive discounts.
- Why this job: Be part of a Great Place to Work, focusing on personal growth and a vibrant team culture.
- Qualifications: Experience in high-end food and beverage management with strong leadership skills required.
- Other info: Opportunities for promotion and access to training programs available.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, we are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards them.
We are currently recruiting an In-Room Dining Manager for The Londoner, our super-boutique 5-Star hotel.
Overview:An amazing opportunity to join The Londoner as an In-room Dining Manager. As the In Room Manager, you will be responsible for achieving the revenue, profit, and customer satisfaction goals for the In-room dining operation at The Londoner. The In Room Dining Manager is responsible for directing the team to ensure both customer and staff satisfaction is achieved in a motivated and cohesive environment. Ensure guest expectations are exceeded and seek opportunities to improve the guest experience by seeking feedback and evaluating service levels. Implement and develop strategies to improve where necessary.
About You:- Current in-depth knowledge of food and beverage and In-room dining within a high-end 4 or 5-star hotel environment.
- Capable of demonstrating outstanding leadership, coaching and change management with a strategic approach.
- Ability to manage and achieve budgetary goals by analysing historical data, forecasts and revenues.
- Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision.
- Competitive salary
- 28 days holiday per annum including bank holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
In Room Dining Manager employer: The Londoner
Contact Detail:
The Londoner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Manager
✨Tip Number 1
Familiarise yourself with The Londoner's unique offerings and atmosphere. Understanding the hotel's chic boutique style and its emphasis on guest experience will help you articulate how your skills align with their vision during any discussions.
✨Tip Number 2
Network with current or former employees of The Londoner. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the In Room Dining Manager role.
✨Tip Number 3
Prepare to showcase your leadership and coaching abilities. Think of specific examples from your past experiences where you've successfully led a team or improved service levels, as these will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on industry trends in food and beverage, especially within high-end hotels. Being knowledgeable about current trends will not only impress during conversations but also demonstrate your commitment to enhancing the guest experience.
We think you need these skills to ace In Room Dining Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in food and beverage management, particularly in high-end hotel environments. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to meet budgetary goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the In-Room Dining Manager role. Mention how your skills align with The Londoner's commitment to exceptional guest experiences and team motivation.
Highlight Relevant Experience: In your application, focus on your previous roles that involved managing teams and improving service levels. Provide examples of how you've successfully implemented strategies to enhance customer satisfaction and operational efficiency.
Showcase Your Knowledge: Demonstrate your in-depth knowledge of food and beverage trends, especially in the context of luxury hotels. Mention any relevant certifications or training that support your expertise in this area.
How to prepare for a job interview at The Londoner
✨Showcase Your Leadership Skills
As an In-Room Dining Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on coaching and motivating staff to achieve high standards.
✨Know Your Numbers
Be ready to discuss your experience with budget management and revenue analysis. Familiarise yourself with key performance indicators relevant to in-room dining, as this will show your strategic approach to achieving financial goals.
✨Emphasise Customer Satisfaction
Prepare to talk about how you have previously exceeded guest expectations. Share specific instances where you sought feedback and implemented changes to improve service levels, highlighting your commitment to customer satisfaction.
✨Demonstrate Your Knowledge of Food and Beverage
Since this role requires in-depth knowledge of food and beverage, brush up on current trends and best practices in high-end dining. Be prepared to discuss how you would enhance the in-room dining experience at The Londoner.
