At a Glance
- Tasks: Deliver exceptional in-room dining experiences and manage guest orders with finesse.
- Company: Join the luxurious Londoner Hotel, known for its world-class service.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for growth, training, and regular social events await you!
- Why this job: Be part of a dynamic team and elevate guest experiences in a luxury setting.
- Qualifications: Experience in luxury hospitality and a passion for outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
We are currently recruiting for an In Room Dining Head Waiter/Waitress for our 5 Star Luxury Hotel The Londoner.
As our In‑Room Dining Head Waiter/Waitress, you will play a key role in delivering an elevated, personalised IRD experience that reflects the standards of a world‑class luxury hotel.
You will take ownership of guest orders, coordinate seamless delivery, anticipate needs, and ensure every interaction feels effortless and refined.
You will work closely with the In‑Room Dining leadership team to support daily operations, uphold standards, and serve as a role model to junior team members.
Responsibilities
- Provide warm, discreet and intuitive service to guests in line with 5‑star expectations.
- Manage and deliver in‑room dining orders promptly, accurately and beautifully presented.
- Guide guests through menu choices and dietary requirements with confidence and knowledge.
- Maintain exceptional product knowledge across all food and beverage offerings.
- Support training and mentoring of the In‑Room Dining team.
- Ensure all trays, trolleys, equipment and minibars are impeccably set and maintained.
- Uphold health & safety, allergen and food hygiene standards at all times.
- Work collaboratively with kitchen, F&B and front‑of‑house teams to deliver a seamless guest journey.
Qualifications
- Previous experience in a luxury hotel or fine‑dining environment (essential).
- A refined service style: polished, confident and anticipatory.
- Passionate about delivering exceptional, personalised guest experiences.
- Strong communication skills and a calm, professional demeanour.
- Exceptional attention to detail and standards.
- Ability to prioritise, multitask and remain composed under pressure.
- A team player with natural leadership potential.
- Flexible availability, including early mornings, late evenings and weekends.
Benefits
- Competitive salary.
- 28 days holiday per annum including Bank Holidays, increasing with long service.
- Complimentary hot meals, salad bar and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and friends.
- Access to a discount platform for popular stores and outlets.
- Auto‑enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all of our hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access to our online learning platform Edwardian Academy.
- Opportunities for promotion and a wide range of training programmes to support your development.
- Legal Information
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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StudySmarter Expert Advice🤫
We think this is how you could land In Room Dining Head Waiter/ Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Londoner. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Londoner
Don't be shy about reaching out to The Londoner directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace In Room Dining Head Waiter/ Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Londoner and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Londoner
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
