At a Glance
- Tasks: Join our Front of House team, delivering exceptional guest experiences at The Londoner Hotel.
- Company: Stunning super-boutique hotel with a focus on service excellence.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be the face of luxury hospitality and create memorable moments for guests.
- Qualifications: Previous hotel reception experience and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
An exciting opportunity to join our Front of House team at our stunning super-boutique hotel, The Londoner as a Receptionist. You will handle all aspects of the guest journey, delivering maximum service when doing check ins and outs, rooming and providing general London knowledge. You will handle cash payments and a float in accordance with the company standards. You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence. You will assist with the daily completion of admin tasks within the department. You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You will ensure hotel amenities and outlets are promoted and will arrange in house services as required. You will ensure that information is gathered about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.
About You
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to 500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist employer: The Londoner Hotel
The Londoner Hotel offers an exceptional work environment for Receptionists, where you will be part of a dedicated Front of House team in a stunning super-boutique setting. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing and development, you will have access to numerous growth opportunities, including training programmes and promotion pathways. Enjoy unique benefits such as complimentary meals, preferential accommodation rates, and regular social events that foster a vibrant and supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Londoner Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Londoner Hotel
Don't be shy about reaching out to The Londoner Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Londoner Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Londoner Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
