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- Tasks: Deliver exceptional guest experiences and manage check-ins and check-outs at a chic hotel.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in the heart of Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for personal development.
- Why this job: Be part of a recognised Great Place to Work and grow your career in hospitality.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards.
At The Londoner, we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture. An exciting opportunity to join our Front of House team at our stunning super-boutique hotel, The Londoner as a Receptionist. This role offers forward career progression for the right candidates.
Overview: An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist. You will handle all aspects of the guest journey, delivering maximum service delivery when doing check-ins and check-outs, rooming and providing general London knowledge. You will handle cash payments and a float in accordance with the company standards. You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence. You will assist with the daily completion of admin tasks within the department. You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You will ensure hotel amenities and outlets are promoted and will arrange in-house services as required. You will ensure that information is gathered about each guest in order to update our client database, making proactive use of guest details to provide a truly personal service.
About You: Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation. Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro. Demonstrates excellent attention to detail and customer service skills. Impeccable command of the English language both written and spoken.
Company Benefits:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist in London employer: The Londoner Hotel
Contact Detail:
The Londoner Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Londoner's unique offerings and services. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Attend hospitality events or join online forums where you can connect with industry professionals. You never know who might have a lead on a receptionist role at a fab hotel like The Londoner.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. This will help you feel more confident during interviews and show that you're ready to deliver top-notch service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining The Londoner team. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in standing out.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience, especially in hotel reception roles. We love seeing how your skills align with what we’re looking for at The Londoner!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you a great fit for our Front of House team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Londoner.
How to prepare for a job interview at The Londoner Hotel
✨Know Your Hotel
Before the interview, do your homework on The Londoner. Familiarise yourself with its unique offerings, location, and what makes it a 'Super Boutique' hotel. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their vision.
✨Showcase Your Customer Service Skills
As a Receptionist, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for guests. Highlight your ability to anticipate needs and create memorable experiences, as this aligns perfectly with the hotel's commitment to service excellence.
✨Be Ready for Role-Specific Questions
Expect questions that focus on your reception experience, especially in a 4- or 5-star environment. Brush up on your knowledge of IT applications like Opera and Office 365, and be prepared to discuss how you've used these tools to enhance guest interactions and streamline operations.
✨Demonstrate Attention to Detail
Attention to detail is crucial in hospitality. During the interview, share instances where your meticulous nature made a difference, whether it was in managing guest information or ensuring smooth check-ins and check-outs. This will show that you understand the importance of precision in delivering top-notch service.