At a Glance
- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in Leicester Square.
- Benefits: Competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs.
- Why this job: Be part of a recognised Great Place to Work and grow your career.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, where the four corners of the city meet.
We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards.
At The Londoner, we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
An exciting opportunity to join our Front of House team at our stunning super-boutique hotel, The Londoner as a Guest Experience Supervisor. As a key member of the Front of House leadership team, you will help shape the guest journey from arrival to departure, ensuring every interaction reflects the hotel’s commitment to excellence.
Overview:- Welcome guests with warmth, professionalism, and an intuitive understanding of their needs
- Oversee check-in, check-out, lobby presentation, and guest flow during peak times
- Resolve guest concerns with confidence, empathy, and swift problem-solving
- Support VIP arrivals, special requests, and bespoke guest experiences
- Train, mentor, and motivate team members to uphold 5-star standards
- Collaborate with departments including Concierge, Housekeeping, and F&B to deliver a cohesive luxury experience
- Maintain accurate guest records, preferences, and service notes to enhance future stays
- Experience in a luxury hotel or high-end hospitality environment
- A natural leader with strong communication and guest-facing confidence
- Passionate about service excellence and creating memorable experiences
- Calm, organised, and solutions-focused in a fast-paced environment
- Strong understanding of Front Office operations and guest service standards
- Professional appearance, impeccable manners, and a warm, engaging personality
- Ability to inspire and support a team while maintaining high performance
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Team Leader in London employer: The Londoner Hotel
The Londoner is not just a hotel; it's a vibrant hub of hospitality excellence located in the heart of Leicester Square. As a Great Place to Work, we prioritise the wellbeing and development of our team, offering competitive salaries, extensive training opportunities, and a supportive work culture that celebrates individual talents. Join us to be part of a dynamic environment where your contributions are recognised and rewarded, and enjoy unique benefits like complimentary stays and preferential rates for friends and family.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your warm and engaging side shine through. Remember, they’re looking for someone who can create memorable experiences for guests, so be yourself!
✨Tip Number 3
Research the company culture! Dive into The Londoner’s values and mission. Tailor your conversations to reflect how your experience aligns with their commitment to excellence and guest satisfaction. It’ll show you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The Londoner. Let’s make that dream job happen together!
We think you need these skills to ace Reception Team Leader in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share your passion for hospitality – it’ll help us get a feel for how you’d fit into our team.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Experience Supervisor role at The Londoner. Highlight your relevant experience in luxury hotels and how it aligns with our commitment to excellence. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’re the perfect fit for our Front of House team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Londoner and what we stand for.
How to prepare for a job interview at The Londoner Hotel
✨Know Your Stuff
Before the interview, make sure you research The Londoner and its unique offerings. Familiarise yourself with their values, especially their commitment to service excellence and guest experience. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Reception Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've trained or motivated team members in the past. Highlight situations where you resolved guest concerns effectively, showcasing your calm and solutions-focused approach.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common hospitality interview questions, especially those related to guest service and problem-solving. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Dress to Impress
First impressions matter, especially in a luxury hotel environment. Dress professionally and ensure your appearance is immaculate. A warm smile and engaging personality will go a long way in making a positive impact on your interviewers.
