At a Glance
- Tasks: Lead the reception team, ensuring a seamless and warm welcome for every guest.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, and complimentary meals daily.
- Other info: Opportunities for promotion and access to training programs for personal growth.
- Why this job: Be part of a prestigious hotel and elevate your career in luxury hospitality.
- Qualifications: Experience in a 5-star hotel and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Londoner Hotel. You will be the face of the hotel’s arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance, and operational efficiency in one of London’s most prestigious hospitality settings.
Overview:- Manage daily reception operations, ensuring smooth check-ins, check-outs, and guest interactions.
- Deliver and uphold 5-star service standards, handling VIPs, special requests, and complex situations with confidence and charm.
- Coach, mentor, and motivate receptionists and supervisors to achieve exceptional performance.
- Oversee cash handling, billing accuracy, room allocations, and system processes.
- Work closely with Housekeeping, Concierge, Guest Relations, and Reservations to ensure a flawless guest journey.
- Manage guest concerns with professionalism, empathy, and effective solutions.
- Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.
- Proven experience as a Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5-star hotel.
- A natural leader with strong communication skills and a passion for luxury hospitality.
- Confident in managing fast-paced operations while maintaining calm, polished professionalism.
- Strong knowledge of PMS systems, billing procedures, and guest service protocols.
- A warm, engaging personality with a genuine commitment to exceptional guest care.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be from candidates as part of the recruitment process.
Reception Manager in London employer: The Londoner Hotel
At The Londoner, we pride ourselves on being a Great Place to Work, offering a vibrant and supportive culture that prioritises the wellbeing and development of our team. As a Reception Manager in the heart of Leicester Square, you will not only lead a dedicated Front of House team but also enjoy competitive benefits, including complimentary meals, annual hotel stays, and extensive training opportunities to help you thrive in your hospitality career. Join us at London’s first ‘Super Boutique’ hotel, where your talents will be recognised and rewarded in an environment that celebrates excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Attend hospitality events, join online forums, and connect with industry professionals on LinkedIn. The more people you know, the better your chances of landing that Reception Manager role at The Londoner.
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and engaging nature shine through. Remember, they’re looking for someone who can deliver exceptional guest care, so be yourself and showcase your passion for luxury hospitality.
✨Tip Number 3
Research, research, research! Know everything about The Londoner and its unique offerings. This will not only impress your interviewers but also help you tailor your responses to show how you can contribute to their 5-star service standards.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at The Londoner. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you a great fit for The Londoner.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury hospitality. We’re looking for someone who can manage fast-paced operations with ease, so share specific examples of how you've excelled in similar roles.
Be Professional Yet Approachable:While we love a friendly tone, remember to keep it professional. Use clear language and structure your application well, making it easy for us to see why you’d be a fantastic Reception Manager at our hotel.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Londoner.
How to prepare for a job interview at The Londoner Hotel
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Londoner thoroughly. Familiarise yourself with its unique offerings, services, and the overall guest experience. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, handled difficult situations, or improved service standards. This will highlight your capability to manage the Front of House Team effectively.
✨Emphasise Guest Care
The Londoner prides itself on exceptional guest care. Be ready to discuss how you’ve gone above and beyond for guests in previous roles. Share specific stories that illustrate your commitment to providing a warm and personalised welcome, as well as how you’ve resolved guest concerns.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various situations, such as managing a VIP guest's special request or resolving a complaint. Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving skills.
