At a Glance
- Tasks: Lead and inspire teams to deliver exceptional events in a luxury hotel setting.
- Company: Join The Londoner, London's first 'Super Boutique' hotel with a vibrant culture.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Experience in events or hotel operations and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a chic boutique hotel in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.
We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests’ exacting standards, but also propel their own career potential in a company that recognises and rewards. Stand out from the crowd by joining London's first ‘Super Boutique’ hotel.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for an Assistant Meeting and Events Operations Manager to join the Londoner, one of our 5 Star Luxury Hotels.
About the Role
You will be a visible, floor‑based leader, ensuring the smooth delivery of conferences, banquets, corporate events, and social functions across three dedicated events floors, including our spectacular ballroom accommodating 600 guests seated or 1,100 standing.
You will oversee a core team of around 15 full‑time colleagues, supported by agency staff during peak periods. Working closely with the Meetings & Events Operations Manager, you will guide and support the allocated Event Manager Team for each function – checking in with them, offering solutions, and ensuring they are fully prepared. You will also act as a key client contact, meeting with organisers, maintaining strong relationships, and taking ownership of VIP events where required.
Alongside operational leadership, you will help manage labour costs in line with business levels, understand departmental budgets, and contribute to ongoing team training and development.
Key Responsibilities
- Support the Meetings & Events Operations Manager in the day‑to‑day leadership of the department
- Lead, motivate, and inspire full‑time and agency team members during events
- Guide and support the allocated Event Manager for each function
- Act as a main client contact, offering proactive solutions and ensuring exceptional service
- Run and support VIP events with a strong guest‑facing presence
- Manage staffing levels, rotas, deployment, and labour costs in line with business needs
- Ensure service standards reflect the luxury positioning of The Londoner Hotel
- Maintain compliance with health & safety, licensing, and brand standards
- Work closely with Sales, Kitchen, AV, and wider hotel teams to deliver seamless events
- Support training, coaching, and development of the events team
- Assist with cost control while maintaining exceptional quality
About You
- Experience in meetings & events, banqueting, or large‑scale hotel operations
- A natural leader who enjoys being operational and guest‑facing
- Confident supervising teams and supporting Event Managers
- Strong client‑facing skills with a solutions‑focused approach
- Highly organised with excellent attention to detail
- Calm, professional, and adaptable in a fast‑paced environment
- Flexible with evenings, weekends, and event‑driven schedules
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays, increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Assistant Meetings and Events Operations Manager in London employer: The Londoner Hotel
The Londoner is not just a hotel; it's a vibrant hub of hospitality excellence located in the heart of Leicester Square. As a recognised Great Place to Work, we prioritise the wellbeing and development of our team, offering competitive salaries, extensive benefits, and opportunities for career advancement in a dynamic and supportive environment. Join us to be part of a unique 'Super Boutique' experience where your talents will shine and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Meetings and Events Operations Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even local coffee catch-ups. The more people you know in the hospitality scene, the better your chances of landing that Assistant Meetings and Events Operations Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your passion for events shine through. Share your experiences and how you can bring that unique flair to The Londoner.
✨Tip Number 3
Be proactive! If you see an event happening at The Londoner, don’t hesitate to reach out. Express your interest and ask if you can help out. It’s a great way to get noticed and show you’re ready to dive in.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your understanding of our brand and what makes The Londoner special.
We think you need these skills to ace Assistant Meetings and Events Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your unique talents and ambitions align with our commitment to exceptional service at The Londoner.
Tailor Your Experience:Make sure to highlight your relevant experience in meetings and events, banqueting, or hotel operations. We’re looking for someone who can lead and inspire a team, so share specific examples of how you've done this in the past.
Be Solutions-Focused:In your application, emphasise your client-facing skills and solutions-focused approach. We value proactive problem solvers who can maintain strong relationships with clients and ensure exceptional service during events.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our amazing team at The Londoner.
How to prepare for a job interview at The Londoner Hotel
✨Know Your Venue
Familiarise yourself with The Londoner and its unique offerings. Understand the layout, key spaces, and the type of events they host. This knowledge will help you demonstrate your enthusiasm and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed events. Highlight how you motivated your colleagues and ensured exceptional service, as this aligns perfectly with the responsibilities of the Assistant Meetings and Events Operations Manager.
✨Be Solutions-Focused
During the interview, be ready to discuss how you handle challenges and provide proactive solutions. Think of specific scenarios where you've turned potential issues into successful outcomes, especially in high-pressure environments.
✨Engage with the Interviewers
Make sure to ask insightful questions about the team dynamics, event types, and company culture. This not only shows your interest but also helps you gauge if The Londoner is the right fit for you. Remember, interviews are a two-way street!
