At a Glance
- Tasks: Lead the service team at our exclusive Champagne Bar and ensure guest satisfaction.
- Company: Join The Londoner, a vibrant hotel with a focus on exceptional service.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for personal growth.
- Why this job: Be part of a dynamic team and elevate your hospitality career in a luxury setting.
- Qualifications: Experience in food and beverage, leadership skills, and a passion for service.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Head Waiter/ess to join The Stage, our exclusive Champagne Bar, which is the heart of The Londoner.
Overview
An amazing opportunity to join the team at The Stage at The Londoner as a Head Waiter/ess.
Responsibilities
- Support the Floor Managers to direct the service team within your section to ensure both customer and host satisfaction is achieved in a motivated and cohesive environment.
- Be fully competent with all menu items and confidently be able to explain the dining concept to guests.
- Take orders correctly, making a clear note of all allergens.
- Understand timing of dishes and make food orders accordingly.
- Read the needs of tables in order to understand their service preferences.
- Support the cashing up and closing process of your shift and take steps to rectify any errors.
About You
- Knowledge of Food & Beverage trends within the Restaurant or hotel restaurant environment.
- Capable of demonstrating both delegation and leadership skills.
- Ability to demonstrate personal ownership of tasks and ensure completion to a high standard.
- Ability to work as a team and provide guidance and support to others.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Refer a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Waiter/Waitress employer: The Londoner Hotel
Joining The Stage at The Londoner as a Head Waiter/ess offers an exceptional opportunity to be part of a vibrant team in a prestigious Champagne Bar. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing and development, the company fosters a supportive work culture that encourages growth and recognition. Enjoy unique benefits such as complimentary meals, preferential accommodation rates, and access to training programs, making it an ideal workplace for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Londoner Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Londoner Hotel
Don't be shy about reaching out to The Londoner Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter/Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Londoner Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Londoner Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
