Guest Experience Lead - Boutique 5-Star Hotel

Guest Experience Lead - Boutique 5-Star Hotel

Full-Time 31500 - 38500 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead the Front of House team to deliver exceptional guest experiences.
  • Company: The Londoner, a luxurious 5-star hotel in Leicester Square.
  • Benefits: Competitive salary, staff discounts, and opportunities for career advancement.
  • Other info: Dynamic work environment with a focus on bespoke service.
  • Why this job: Join a prestigious hotel and create unforgettable moments for guests.
  • Qualifications: Minimum one year in Front of House and strong customer service skills.

The predicted salary is between 31500 - 38500 Β£ per year.

The Londoner invites applications for a Guest Relations Manager to lead our Front of House team at Leicester Square.

You will ensure bespoke service and monitor public areas, adjusting staffing to guest flow across peak periods.

Ideal candidates have at least one year in Front of House, a proven customer-service record, and fluent English.

You will use Opera and other hotel systems to anticipate needs and create a memorable Londoner experience.

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Guest Experience Lead - Boutique 5-Star Hotel employer: The Londoner Hotel

The Londoner Hotel in Leicester Square is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive benefits such as generous holiday leave and exclusive employee discounts, team members are encouraged to thrive in their roles while enjoying the dynamic atmosphere of one of London's premier hospitality venues.

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Contact Details:

The Londoner Hotel Recruitment Team

We think you need these skills to ace Guest Experience Lead - Boutique 5-Star Hotel

Communication Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Leadership Skills
Time Management
Team Management