At a Glance
- Tasks: Lead and inspire teams to deliver exceptional events in a luxury hotel setting.
- Company: Join The Londoner, London's first 'Super Boutique' hotel with a vibrant culture.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Experience in events or hotel operations and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a chic boutique hotel in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, we are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests’ exacting standards but also propel their own career potential in a company that recognises and rewards.
We are currently recruiting for an Assistant Meeting and Events Operations Manager to join The Londoner, one of our 5 Star Luxury Hotels.
About the Role
You will be a visible, floor‑based leader, ensuring the smooth delivery of conferences, banquets, corporate events, and social functions across three dedicated events floors, including our spectacular ballroom accommodating 600 guests seated or 1,100 standing. You will oversee a core team of around 15 full‑time colleagues, supported by agency staff during peak periods. Working closely with the Meetings & Events Operations Manager, you will guide and support the allocated Event Manager Team for each function – checking in with them, offering solutions, and ensuring they are fully prepared. You will also act as a key client contact, meeting with organisers, maintaining strong relationships, and taking ownership of VIP events where required. Alongside operational leadership, you will help manage labour costs in line with business levels, understand departmental budgets, and contribute to ongoing team training and development.
Key Responsibilities
- Support the Meetings & Events Operations Manager in the day‑to‑day leadership of the department
- Lead, motivate, and inspire full‑time and agency team members during events
- Guide and support the allocated Event Manager for each function
- Act as a main client contact, offering proactive solutions and ensuring exceptional service
- Run and support VIP events with a strong guest‑facing presence
- Manage staffing levels, rotas, deployment, and labour costs in line with business needs
- Ensure service standards reflect the luxury positioning of The Londoner Hotel
- Maintain compliance with health & safety, licensing, and brand standards
- Work closely with Sales, Kitchen, AV, and wider hotel teams to deliver seamless events
- Support training, coaching, and development of the events team
- Assist with cost control while maintaining exceptional quality
About You
- Experience in meetings & events, banqueting, or large‑scale hotel operations
- A natural leader who enjoys being operational and guest‑facing
- Confident supervising teams and supporting Event Managers
- Strong client‑facing skills with a solutions‑focused approach
- Highly organised with excellent attention to detail
- Calm, professional, and adaptable in a fast‑paced environment
- Flexible with evenings, weekends, and event‑driven schedules
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays, increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Assistant Meetings and Events Operations Manager employer: The Londoner Hotel
At The Londoner, we pride ourselves on being a Great Place to Work, offering a vibrant and supportive culture that prioritises the wellbeing and development of our team. As an Assistant Meetings and Events Operations Manager, you will thrive in a dynamic environment at one of London's premier luxury hotels, with opportunities for career advancement, competitive benefits, and a commitment to excellence in service. Join us in the heart of Leicester Square and be part of a team that celebrates unique talents and ambitions while delivering unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Meetings and Events Operations Manager
✨Tip Number 1
Get to know the venue! Familiarise yourself with The Londoner and its unique offerings. This will help you speak confidently about how your skills can enhance their events and operations.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and make you stand out when applying through our website.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams in past roles. Highlighting your experience in managing events will resonate well with the hiring team.
✨Tip Number 4
Be proactive! If you have ideas for improving event operations or guest experiences, don’t hesitate to share them during your interview. It shows you're invested in the role and ready to contribute from day one.
We think you need these skills to ace Assistant Meetings and Events Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and commitment to delivering exceptional service, especially in meetings and events.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Meetings and Events Operations Manager role. Highlight relevant skills and experiences that align with the job description, showing us why you're the perfect fit for The Londoner.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently. Plus, it shows you're keen on joining our team at The Londoner!
How to prepare for a job interview at The Londoner Hotel
✨Know Your Venue
Familiarise yourself with The Londoner and its unique offerings. Understand the layout, key spaces, and the type of events they host. This will help you speak confidently about how you can contribute to their operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Highlight your ability to motivate and inspire others, as this role requires strong leadership in a fast-paced environment.
✨Client-Facing Confidence
Be ready to discuss your experience with client interactions. Share specific instances where you provided proactive solutions or went above and beyond to ensure exceptional service, as this is crucial for the role.
✨Budget Savvy
Brush up on your understanding of managing budgets and labour costs. Be prepared to discuss how you've previously balanced quality service with cost control, as this will be a key responsibility in the position.
