At a Glance
- Tasks: Support the Events Planning Team in delivering exceptional guest experiences and administrative tasks.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in the heart of Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Access to training programs and opportunities for promotion in a dynamic environment.
- Why this job: Be part of a recognised Great Place to Work and grow your career in hospitality.
- Qualifications: Previous experience in hospitality and strong customer service skills are ideal.
The predicted salary is between 31500 - 38500 £ per year.
Become a Londoner
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition.
A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors.
Situated in the heart of Leicester Square, where the four corners of the city meet.
We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards.
Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work.
Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently looking for a Events and Groups Planning Executive to join our Sales team at The Londoner.
The role takes on the responsibility of supporting the Events Planning Team with delivering the administrative responsibilities to support Group Arrivals & Stays at the hotel.
Overview
- As Events and Groups Planning Executive, you will work closely with all departments in the hotel with the sole purpose of delivering bespoke service at all times.
- You will assist with administrative tasks to support the Sales team with the conversion of Groups.
- Deliver exceptional guest experiences at all times, adding further value to each guest’s journey and bringing the Londoner core values to life.
- Be mindful of, and promote, hotel amenities, food and beverage outlets and services, and arrange in-house services as required.
- Be responsible for the delivery of Group Resumes with the correct information in a timely manner.
- Ensure all payments are taken and actioned as necessary for pre-payments and online extranet payments.
About You
- Previous experience in the same or similar role is ideal.
- A proven track record in delivering exceptional customer service.
- Understands how to use IT applications: EHL Apps, Microsoft applications, Touchpoint, Delphi.
- Advanced ability to use Opera and multi platforms for data acquisition (PMS, Intranet, Preferred Platform, Google, Linkedin, Review PRO etc).
- Maintains excellent telephone communication etiquette.
- Impeccable command of English.
Our Benefits Package
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- R ecommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Compensation: Competitive salary
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Events & Groups Planning Executive employer: The-Londoner-Hotel
The Londoner offers an exceptional work environment at its luxury rooftop bar, 8 at The Londoner, where employees are part of a dynamic team dedicated to delivering outstanding customer service. With a strong emphasis on employee growth and development, staff enjoy comprehensive benefits and a supportive culture that values attention to detail and collaboration. Working in this prestigious location not only enhances your career in hospitality but also provides a unique opportunity to be part of a vibrant and upscale atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Events & Groups Planning Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The-Londoner-Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The-Londoner-Hotel
Don't be shy about reaching out to The-Londoner-Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events & Groups Planning Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The-Londoner-Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The-Londoner-Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
