At a Glance
- Tasks: Lead the spa and wellness operations, ensuring exceptional guest experiences and team performance.
- Company: Join The Londoner, a chic boutique hotel in the heart of Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for personal development.
- Why this job: Be part of a luxury environment where your talents can shine and grow.
- Qualifications: Experience in luxury spa management and strong leadership skills required.
The predicted salary is between 49500 - 60500 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, we are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards.
We are currently recruiting for a Spa and Wellness Manager to join our stunning Spa and Health Club at The Retreat based within our super-boutique hotel, The Londoner. As Spa & Wellness Manager, you will be responsible for the overall operation, strategic direction, and commercial performance of our spa and wellness facilities. You will inspire a high-performing team, deliver outstanding guest experiences, and ensure the highest standards of service, luxury, and operational excellence.
Overview
- Lead the day-to-day operations of the spa, wellness, fitness, and treatment facilities.
- Drive revenue growth through effective management of treatments, retail sales, memberships, and wellness programmes.
- Recruit, train, motivate, and develop a talented spa and wellness team.
- Deliver exceptional guest experiences that exceed the expectations of a luxury clientele.
- Monitor and manage departmental budgets, payroll, and profitability targets.
- Ensure compliance with health, safety, hygiene, and regulatory requirements.
- Develop innovative wellness initiatives, treatments, and guest experiences aligned with luxury market trends.
- Build strong relationships with suppliers, brand partners, and industry contacts.
- Analyse performance metrics and implement strategies to improve operational efficiency and guest satisfaction.
- Collaborate closely with hotel leadership to support wider business objectives and enhance the overall guest journey.
About you
- Proven experience as a Spa Manager, Wellness Manager, or similar leadership role within a luxury hotel, resort, or premium wellness environment.
- Strong commercial acumen with experience managing budgets and driving revenue performance.
- Excellent leadership, coaching, and people management skills.
- Outstanding communication and interpersonal abilities.
- Strong understanding of luxury guest service standards.
- Experience managing spa booking systems and operational reporting.
- Knowledge of health, safety, and industry compliance standards.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa & Wellness Manager in City of Westminster employer: The-Londoner-Hotel
The Londoner offers an exceptional work environment at its luxury rooftop bar, 8 at The Londoner, where employees are part of a dynamic team dedicated to delivering outstanding customer service. With a strong emphasis on employee growth and development, staff enjoy comprehensive benefits and a supportive culture that values attention to detail and collaboration. Working in this prestigious location not only enhances your career in hospitality but also provides a unique opportunity to be part of a vibrant and upscale atmosphere.
