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- Tasks: Lead the launch and operations of a world-class underground attraction for millions of visitors.
- Company: The London Tunnels, an ambitious new tourism destination in London.
- Benefits: Competitive salary, dynamic work environment, and the chance to shape visitor experiences.
- Why this job: Be a key player in opening a landmark attraction and create unforgettable visitor journeys.
- Qualifications: Senior leadership experience in high-volume ticketed environments and strong operational skills.
- Other info: Join a passionate team and make history with a unique cultural experience.
The predicted salary is between 72000 - 108000 £ per year.
The London Tunnels is one of London’s most ambitious new tourism destinations, set to welcome up to 4 million visitors annually. We are transforming the historic Kingsway Exchange Tunnels into a world-class underground attraction combining history, culture, and immersive experiences.
As we move toward public opening, we are seeking an exceptional Director, Visitor Operations & Ticketing to lead the design, mobilisation, and delivery of all visitor-facing operations and ticketing across the attraction. This is a senior leadership role with end-to-end responsibility for getting the operation ready for launch, delivering a successful opening, and then scaling into long-term, high-volume operation. You will play a critical role in shaping how millions of visitors experience The London Tunnels from day one.
The role includes:
- Leading the pre-opening design, mobilisation, testing, and launch of all visitor operations and ticketing
- Owning ticketing, admissions, and visitor revenue performance from launch onward
- Defining and implementing visitor journeys, operating models, staffing plans, and procedures ahead of opening
- Oversight of day-to-day visitor flow, capacity, queuing, and admissions once live
- Selecting, implementing, and commissioning scalable ticketing and access-control systems
- Developing pricing, yield, and demand strategies aligned to launch and growth phases
- Leading readiness planning including rehearsals, soft openings, scenario testing, and operational sign-off
- Building, training, and leading high-performing operational teams for launch and steady state
- Working closely with development, commercial, marketing, and creative teams to ensure operational readiness aligns with the guest promise
We’re looking for someone with:
- Senior operational leadership experience in high-volume, ticketed environments
- Proven experience taking a complex operation from pre-opening through successful launch
- Strong knowledge of ticketing systems, pricing, yield, and capacity management
- A commercial mindset combined with hands-on operational execution
- Experience in visitor attractions, transport, live events, major venues, or comparable large-scale operations
- The ability to operate comfortably in an evolving, build-to-launch environment
Location: London / Chichester
Contract: Full-time
If you have experience building and launching complex, high-footfall visitor operations and want to play a key role in opening a landmark London destination, we’d love to hear from you.
Director, Visitor Operations & Ticketing employer: The London Tunnels
Contact Detail:
The London Tunnels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Visitor Operations & Ticketing
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their visitor journey and ticketing strategies so you can showcase how your experience aligns with their needs.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership experience in high-volume environments can help The London Tunnels thrive. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Director, Visitor Operations & Ticketing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director, Visitor Operations & Ticketing. Highlight your senior operational leadership experience and any relevant achievements in high-volume environments. We want to see how your background aligns with our vision for The London Tunnels!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about visitor operations and ticketing. Share specific examples of how you've successfully launched complex operations in the past. We love a good story that showcases your skills!
Showcase Your Commercial Mindset: In your application, don’t forget to highlight your commercial mindset. Talk about your experience with pricing strategies, yield management, and how you’ve driven revenue performance in previous roles. We’re looking for someone who can think strategically while executing operationally!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you. Plus, it shows you’re keen on joining our team at The London Tunnels!
How to prepare for a job interview at The London Tunnels
✨Know Your Audience
Before the interview, research The London Tunnels and understand their vision for visitor operations. Familiarise yourself with their target audience and what makes their attraction unique. This will help you tailor your responses to show how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a senior role, they’ll be looking for strong leadership qualities. Prepare examples of how you've successfully led teams in high-volume environments. Highlight your experience in mobilising operations and managing ticketing systems, as this will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think about potential challenges in visitor operations and ticketing, and prepare your strategies for addressing them. This shows you can think on your feet and are ready for the dynamic nature of the role.
✨Align with Their Vision
During the interview, express your enthusiasm for the project and how you can contribute to its success. Discuss your understanding of visitor journeys and operational readiness, and how you plan to enhance the guest experience from day one. This will demonstrate your commitment to their mission.
