At a Glance
- Tasks: Support property management, coordinate maintenance, and ensure excellent tenant service.
- Company: Join a friendly property management team with over 13 years of experience.
- Benefits: Competitive salary, accommodation in Canary Wharf, and flexible working options.
- Other info: Immediate start available with opportunities for career growth.
- Why this job: Gain real responsibility and develop your career in the dynamic property industry.
- Qualifications: Organised, proactive, and strong communication skills; experience preferred but not essential.
The predicted salary is between 20000 - 24000 £ per year.
Location: Canary Wharf, London E14. Job Type: Full-time | Office-based with flexible remote working. Start Date: Immediate preferred.
About Us
The London Tenant is an established property management company with over 13 years of experience managing more than 100 properties across London. We pride ourselves on providing exceptional service to both landlords and tenants through a proactive, professional, and customer-focused approach. We are a small, friendly team looking for a reliable and organised Portfolio Assistant to support the day-to-day management of our growing portfolio. This is a varied role with genuine responsibility from day one, offering an excellent opportunity to develop a career within the property industry.
The Role
As a Portfolio Assistant, you will play a key role in ensuring our properties are well managed and our tenants receive an excellent service. The position is primarily focused on coordination, communication, and problem-solving, working closely with tenants, contractors, and the wider management team. The role is predominantly office-based (4–5 days per week), with the flexibility to work remotely where business needs allow.
Key Responsibilities
- Manage all maintenance requests through Fixflo, ensuring repairs are logged, monitored, and completed efficiently.
- Liaise with contractors, tenants, and landlords to coordinate maintenance works and provide regular updates.
- Manage property keys using KeyNest, maintaining accurate records and arranging replacement keys where required.
- Assist with rent arrears by following up outstanding payments and supporting the collections process.
- Carry out occasional property inspections, contractor meetings, and tenant visits.
- Support the day‑to‑day management of our Airbnb portfolio, including bookings and guest coordination.
- Provide general administrative support to the property management team.
- Ensure accurate records are maintained across our property management systems.
About You
We're looking for someone who is proactive, organised, and enjoys working in a fast-paced environment. Previous experience within property management, lettings, facilities management, or a similar customer‑focused role (preferred but not essential). Excellent communication skills, both over the phone and via email or WhatsApp. Driving Licence preferable. Strong organisational skills with the ability to manage multiple tasks simultaneously. A proactive attitude with excellent attention to detail. Confidence using property management software such as Fixflo, Arthur, KeyNest, or similar systems (training will be provided). Experience with Airbnb or short-term rental management would be advantageous. The right to work in the UK. A good standard of written and spoken English. Availability to start as soon as possible.
What We Offer
- Accommodation provided in Canary Wharf (E14) plus a competitive base salary.
- Total remuneration package worth over £24,000 per year.
- Salary review following a successful 3‑month probation, with opportunities for pay progression based on performance.
- Flexible working arrangements combining office and remote working where appropriate.
- A supportive, close-knit team with direct access to senior management.
- A varied role with genuine responsibility, career development opportunities, and room to grow within an expanding business.
Job Details
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Salary: £20,000 – £24,000 yearly
- Starting time: Immediate start!
PROPERTY PORTFOLIO ASSISTANT employer: The London Tenant
The London Tenant is an exceptional employer located in the vibrant Canary Wharf, offering a supportive and friendly work environment. With a focus on employee growth, we provide flexible working arrangements and a competitive remuneration package, ensuring that our team members have the opportunity to develop their careers within the property industry. Join us for a rewarding role where you can make a real impact from day one while being part of a close-knit team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land PROPERTY PORTFOLIO ASSISTANT
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like The London Tenant.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like The London Tenant? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit The London Tenant's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace PROPERTY PORTFOLIO ASSISTANT
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the PROPERTY PORTFOLIO ASSISTANT role at The London Tenant, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at The London Tenant
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where The London Tenant operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to The London Tenant. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at The London Tenant.
