At a Glance
- Tasks: Lead digital services and improve LSE's online platforms while supporting staff and students.
- Company: Join LSE, a diverse and inclusive university committed to innovation.
- Benefits: Competitive salary, generous leave, pension scheme, and excellent training opportunities.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact on digital services in a vibrant academic environment.
- Qualifications: Experience with digital platforms, CMS, and strong problem-solving skills required.
The predicted salary is between 43277 - 51714 £ per year.
LSE is committed to building a diverse, equitable and truly inclusive university Communications Division Digital Manager Salary from 43,277 to 51,714 pa inclusive, with potential to progress to 55,497 pa inclusive of London allowance Permanent, full-time post (5 days per week)This is an opportunity to play a key role in the delivery, support and continuous improvement of LSE's digital services, working as part of the Digital Communications team within the Communications Division.
The team manages platforms supporting the main LSE website, blogs and a student-facing application, alongside analytics, search tools and cookie consent and compliance systems.
This is a hands-on Digital Manager role with a strong focus on digital service operations and Helpdesk support.
You will work with staff, students and the LSE editor community to manage support enquiries, troubleshoot issues and improve the day-to-day operation of LSE's digital platforms.
You will also help improve the Helpdesk through better workflows, guidance, documentation and response templates.
Alongside this operational focus, you will take ownership of digital projects and workstreams, including cookie consent and compliance, working with internal teams and external suppliers to improve services.
Strong experience supporting digital platforms and CMS services, ideally within a complex organisation, with excellent knowledge of enterprise CMS platforms such as Contensis, Word Press or equivalent.
Experience managing digital support enquiries, including triage, troubleshooting, resolution tracking and communicating effectively with staff, students and content editors.
A proactive approach to digital service improvement, with the ability to identify recurring issues, improve workflows and processes, and develop practical guidance and ways of working.
Experience supporting digital projects and workstreams, including planning and delivery, and working with internal teams and external suppliers to implement digital and technical updates.
Experience using analytics and insight tools, including Google Analytics and Google Tag Manager, to monitor performance, produce reports and inform improvements.
We offer an occupational pension scheme, generous annual leave and excellent training and development opportunities.
If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page.
This position will be subject to a standard Disclosure and Barring Service (DBS) check.
Any offer of employment made is conditional on receipt of a satisfactory DBS check.
Digital Lead in London employer: The London School of Economics and Political Science (LSE)
The London School of Economics and Political Science (LSE) is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration within a small, dedicated marketing team. With strong training opportunities and a commitment to employee growth, LSE provides a meaningful environment for professionals looking to make a significant impact in the field of education marketing, all while enjoying the vibrant atmosphere of London.
Contact Details:
The London School of Economics and Political Science (LSE) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Lead in London
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We think you need these skills to ace Digital Lead in London
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Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that The London School of Economics and Political Science (LSE) might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at The London School of Economics and Political Science (LSE).
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