At a Glance
- Tasks: Lead the Credit Control Team and manage debt collection strategies.
- Company: Join a professional financial services team focused on enriching student experiences.
- Benefits: Competitive salary, generous leave, hybrid working, and excellent training opportunities.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
- Why this job: Make a real impact on student financial experiences while developing your leadership skills.
- Qualifications: Experience in income/debt collection and strong communication skills required.
The predicted salary is between 43277 - 51714 £ per year.
Salary from £43,277 to £51,714 pa inclusive with potential to progress to £55,497 pa inclusive of London allowance.
The Fees, Income and Credit Control Office (FICC) is responsible for providing professional financial services. Its service portfolio comprises income and debt management, credit control services and advice, loan origination and disbursement, central refunds service, Online Store, and commercial sales. The Unit also advises on compliance around Title IV loans, Consumer Credit related activity and Payment Acceptance.
The focus of this role is to enrich the student and customer experience by adopting a principled centred approach to support requests, debt management and income collection. You will provide a ‘best in class’ customer experience by managing financial services for students and customers, combined with collecting income to maintain a healthy financial position for the School.
Responsibilities
- Supporting the Head of Fees, Income and Credit Control with strategic projects and initiatives.
- Managing, reviewing and developing the Credit Control Team.
- Leading the School’s debt collection strategy and processes.
- Meeting all commitments to our stakeholders as detailed in the FICC Customer Charter.
- Acting as a key link with external and internal stakeholders and providing senior representation as required.
- Leading, motivating, managing and developing Credit Control best practice across FICC.
- Line managing 2 full-time members of staff.
Candidates Should Have
- Substantial experience of Income/debt collection cycles and procedures, including relevant legislation.
- Experience in writing financial policies and procedures.
- Excellent planning and time management, project management and organizational skills.
- Excellent verbal and written skills and the ability to communicate effectively and confidently at all levels.
- A high level of accuracy and attention to detail.
We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.
Deputy Head of Fees, Income and Credit Control and Group Credit Control Manager employer: The London School of Economics and Political Science (LSE)
As a leading institution in financial services, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. With competitive salaries, generous annual leave, and a hybrid working model, we ensure our team members enjoy a healthy work-life balance while contributing to meaningful projects that enhance the student and customer experience. Join us to be part of a collaborative culture that values innovation and excellence in financial management.
Contact Details:
The London School of Economics and Political Science (LSE) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head of Fees, Income and Credit Control and Group Credit Control Manager
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We think you need these skills to ace Deputy Head of Fees, Income and Credit Control and Group Credit Control Manager
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