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- Tasks: Manage claims from start to finish, ensuring member needs are met effectively.
- Company: Globally recognised marine insurer with a collaborative and dynamic culture.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Join a team that makes a real impact in the global shipping community.
- Qualifications: Entry-level position; knowledge of cargo claims and P&I preferred.
- Other info: Great opportunity for career development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
We are a globally recognised marine insurer, providing Protection and Indemnity (P&I) cover to a diverse portfolio of shipowners and charterers. As a key member of the International Group of P&I Clubs, we provide tailored insurance covers to our international membership. Operating from offices in London, Hong Kong, Shanghai, Piraeus, and Cyprus, we pride ourselves on delivering flexible, member-focused insurance solutions that meet the unique needs of the global shipping community. Our London headquarters serves as the hub for our operations, where we foster a collaborative and dynamic environment within a regulated framework, adhering to both financial and insurance regulatory standards.
About the Opportunity
We are seeking a Claims Manager to join our busy team based in London. This full-time role (35 hours per week) offers a hybrid working arrangement, with a requirement to work in our London office on Tuesdays & Wednesdays.
About the Role
To handle claims, primarily under the supervision of Senior Claims Managers and/or Associate Directors, to minimise third party claims against the Club’s Members in a cost-effective and flexible manner.
Responsibilities
- To have overall control of claims from inception to completion in line with the claims procedures in the Quality Manual, always making due reference to the Senior Claims Managers and/or Associate Directors as necessary.
- Where appropriate experience has been gained, to carry out the day-to-day handling of a narrow range of claim types without supervision.
- After due consultation with the Senior Claims Managers and/or the Associate Directors and/or Members as may be appropriate, to appoint and oversee service providers to handle the claims effectively and raise any issues of concern with the Associate Director.
- To liaise with Members to ensure their reasonable needs/requirements/instructions are fully met by clear presentation and interaction.
- To reserve appropriately both in terms of entering an initial reserve promptly and keeping the reserve under review, in conjunction with administering the electronic claims records and provision of proper reporting to Line Managers and Claims Review Board (CRB) and ensuring all Estimate Authority Exceeded (EAX’s) are approved, as required.
- To attend events/courses and ensure knowledge base widens to cover all types of claims.
- To provide advice on specific claims types, as required, to Members.
- To contribute to Club knowledge management & Club publications, such as Stoploss or Club News, on request from the editorial teams.
Qualifications
N/A - This is an entry Level position. Experience gained within a Club. Studying the P&IQ with some exams obtained.
Required Skills
- Cargo claim knowledge as a minimum. A broad understanding of P&I and shipping.
- Use of e-mail, word processing and a claims handling recording systems/software.
Preferred Skills
- General average, fixed and floating objects, collision claim experience is all preferred.
Claims Manager in London employer: The London P&I Club
Contact Detail:
The London P&I Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the marine insurance industry and let them know you're on the lookout for a Claims Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your claims handling knowledge. Familiarise yourself with common claim types and scenarios, especially those relevant to P&I. We want you to feel confident and ready to impress during those crucial conversations!
✨Tip Number 3
Don’t forget to showcase your soft skills! As a Claims Manager, communication and relationship-building are key. Be ready to share examples of how you've effectively liaised with clients or resolved conflicts in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, get your application in and let’s make it happen!
We think you need these skills to ace Claims Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Manager role. Highlight any relevant claims handling experience and your understanding of P&I insurance to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about marine insurance and how your background makes you a great fit for our team. Keep it concise but engaging!
Showcase Your Communication Skills: As a Claims Manager, you'll need to liaise with members and service providers. Make sure your application demonstrates your strong communication skills, both written and verbal, as this is key to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The London P&I Club
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of cargo claims and the P&I insurance landscape. Familiarise yourself with common claim types and the processes involved, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As a Claims Manager, you'll need to liaise with members and service providers regularly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to manage relationships and expectations.
✨Understand the Company Culture
Research the company’s values and work environment. Since they pride themselves on being member-focused and collaborative, think about how your personal values align with theirs. Be ready to discuss how you can contribute to their dynamic team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
