Brand Operations Associate in London

The London Metal Exchange is the world centre for industrial metals trading. Most of the world’s non-ferrous metals business is conducted on the LME and the metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices.

The Sustainability and Physical Markets team (“SPM”) is responsible for the strategy, delivery, and operation of the LME’s physical market and sustainability activity. This incorporates:

• the strategic development of all areas of the LME’s physical ecosystem including future commercialisation, sustainability, overall management of physical market relationships including producers of LME-listed brands,
• the operation of the LME’s physical network including LME warehousing, operation of the LME approved brands list, and LME responsible sourcing, and
• the operation of the systems that support and deliver this work and management of all related regulatory requirements including operational resilience.

The SPM team is split into three closely linked sub-divisions to manage these activities, responsible for development and strategic activities, operational activities, or systems management. This role sits in SPM Operations providing operational, analytical and administrative support across the management of LME-listed brands.

Key responsibilities include:

• Supporting the end-to-end brand listing process, including the review and assessment of applications, coordination of required documentation and approvals, ongoing compliance monitoring including Responsible Sourcing and LMEpassport requirements, and engagement with producers and external stakeholders to ensure smooth operational delivery.
• General Support the day-to-day operations of LME Brand Operations, including:
• Administering and supporting brand applications from initial start-up to finalisation, evaluating an application and providing feedback relating to the LME’s requirements.
• Ensuring ongoing compliance with LME brand listing requirements, including ISOs, Responsible Sourcing, LMEpassport, and chemical and physical specifications.
• Resolving and responding to warehousing and warranting issues relating to LME-listed brands, including co-ordinating with the Warehousing team on any issues arising.
• Resolving and processing matters relating to existing LME-listed brands, guiding producers through relevant processes in accordance with LME requirements.
• Supporting the day-to-day operations of SPM Operations, assisting with stakeholder engagement, reviewing compliance submissions, and contributing to the development, formatting, and maintenance of internal process materials that support the effective functioning and delivery of the team, in collaboration with the Deputy Head of Physical Markets and the Head of Brand Operations.
• Contributing to the maintenance and monitoring of LMEpassport, LMEsword, and Salesforce.
• Supporting engagement with producers in relation to LMEpassport submissions, supporting the review, validation, and refinement of data with platform expectations.
• Ongoing monitoring of the LME Listed Sampler and Assayer and Tester lists.
• Taking on responsibilities for new operational requirements as they develop over time.
• Being a proactive and positive member of the SPM team, representing the team at internal events (and external as relevant).
• Maintaining cleanliness and orderliness of the team’s digital files and records on multiple internal databases.

Academic and professional qualifications required:

• To A level standard

Required knowledge and level of experience:

• A good understanding of the LME / financial services industry knowledge or experience in metals industry would be useful.

Skills set and core competencies required for role:

• Good communication skills to liaise at all levels – both internally and externally.
• Professional and possessing good manners, able to interact with significant internal and external stakeholders including providing comprehensive updates where required.
• Interest in learning new concepts, business areas, and skills.
• Excellent organisational skills.
• Good administrative skills.
• Ability to prioritise.
• Data management.
• Able to demonstrate the ability to follow and adhere to processes and procedures.
• Good IT skills – Microsoft Word, Excel, Powerpoint and Adobe.
• Analytical assessment and problem solving.
• Critical thinking.

Personal qualities:

• Determination to complete a job.
• Discrete and diplomatic.
• Organised.
• Positive proactive, strong time management and someone who works well in a fast-paced environment.
• Diligent and good attention to detail.
• Teamwork skills.

The LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world’s leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange. As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets. HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.