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For Companies At a Glance
- Tasks: Manage charity inventory and enhance team processes for a smooth operation.
- Company: Join London Marathon Events, inspiring activity and raising millions for charities.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and community impact.
- Why this job: Be part of a passionate team making a real difference in society through sport.
- Qualifications: Strong organisational skills and experience with CRM systems are essential; charity experience is a plus.
- Other info: Diversity and inclusion are at our core; we welcome unique perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About us
London Marathon Events (part of the London Marathon Group) works to inspire, champion and increase activity in all ages, abilities and demographics. We do this through our successful event portfolio (which includes the TCS London Marathon and TCS Mini London Marathon, Brighton Marathon, The Big Half, Vitality London 10,000, Vitality Westminster Mile, Standard Chartered Great City Race and Swim Serpentine), through our extensive outreach programmes working with schools and community groups in London and across the UK and through our network of wholly owned or partially owned companies, such as Maverick, Run 4 Wales, Loch Ness Marathon Ltd, Caledonian Concepts, Athletic Ventures and Friday Night Lights
Our events raise millions for charities every year to improve the lives of individuals and communities and we passionately believe in the power of sport.
Our values are integral to who we are, how we work and what we do:
• Impact – together we create positive change
• Innovate – together we enable new ideas
• Everyone – together we champion inclusivity
• Customer first – together we go the extra mile for all
Diversity, inclusion and wellbeing are at the heart of everything we do, and we want to ensure they are at the heart of our company. We strongly value diversity within our workforce and recognise that different people bring different perspectives, lived experience, ideas and culture to the company. This difference brings with it great strengths, including diversity of thought. So, if you’re ready to be a force for good, lead change and want to make a difference to society, keep reading
About the role
The Client Services Manager utilises our CRM to manage the Charities team inventory requirements (products including charity entries and advertising packages) across the London Marathon Events portfolio. This role supports the day-to-day management and continuous improvement of the charities team systems and processes to ensure our team can work efficiently, maximise the use of our CRM to support sales and charity customers communications, and give our charity partners a best-in-class customer experience.
Key Responsibilities
- Lead the charities advertising asset management process, working with internal teams to confirm timelines, roles and responsibilities and ensure tools and workflows are used efficiently to deliver partners benefits on time and on budget.
- Support with registration platform system testing, feedback, management and development.
- Deliver charity entries and advertising sales product set-up, testing and roll-out in Dynamics.
- Support in improving processes for all systems used by the Charities team.
- Represent the Charities team as a subject specialist on business improvement project groups supporting to scope and test our team’s requirements.
- Utilise Dynamics, our CRM to analyse buying patterns and sales to provide the sales team with deeper customer and products insights to help identify opportunities to strengthen charity relationships or product offerings.
- Working closely with the Dynamics team to optimise the use of our CRM for charity customers, including segmentation and targeting, sales performance reporting.
- Support the Senior Client Services Manager with the relationship management of our partners (Enthuse, Let’s Do This), reviewing performance to spot opportunities or trouble shoot challenges.
- Contribute to data selection procedures and technical solutions to import data, identifying opportunities for improvement.
- Support the maintenance and cleaning of our data and support the team to use our CRM consistently.
- Document Client services processes.
- Representing the team at project boards.
About you
We are seeking a highly organised and detail-oriented individual with strong interpersonal skills and the ability to communicate effectively across a range of audiences. The ideal candidate will be a confident user of Microsoft Office 365, with advanced skills that support efficient and high-quality work.
Experience in undertaking data selections for targeted marketing mailings is essential, along with a proven ability to manage multiple tasks and projects from start to finish. You’ll need excellent organisational skills, coupled with strong analytical thinking, time management, problem-solving, and the ability to prioritise effectively in a fast-paced environment. Experience working in this way within a charity’s fundraising team or equivalent would be desired but not essential.
A keen eye for detail, active listening skills, and a proactive approach to teamwork and collaboration are key to succeeding in this role. If you’re someone who takes ownership of their work and thrives on delivering high standards, this could be the role for you.
Required experience:
Essential
- Experience of (CRM) customer relationship management systems
- Organised, methodical and an eye for detail
- Experience working in fast paced team
Desired
- Using Business Intelligence (BI) tools particularly Power BI
- Microsoft Dynamics 365 experience
- Familiar with project tools like Monday… com, Azure, Miro
- Asset management
- Experience of working in a fundraising database or individual giving team
Client Services Manager, Charities Team employer: The London Marathon Events Ltd
Contact Detail:
The London Marathon Events Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager, Charities Team
✨Tip Number 1
Familiarise yourself with CRM systems, especially Microsoft Dynamics 365, as this role heavily relies on it. Consider taking online courses or tutorials to boost your confidence and understanding of how to manage customer relationships effectively.
✨Tip Number 2
Network with professionals in the charity sector, particularly those who have experience in client services or fundraising. Attend relevant events or webinars to gain insights and make connections that could help you stand out during the application process.
✨Tip Number 3
Showcase your organisational skills by volunteering for projects that require multitasking and attention to detail. This hands-on experience will not only enhance your CV but also provide you with real-life examples to discuss during interviews.
✨Tip Number 4
Research the London Marathon Events and their impact on charities. Understanding their mission and values will allow you to tailor your approach and demonstrate your passion for their work, making you a more appealing candidate.
We think you need these skills to ace Client Services Manager, Charities Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer relationship management and data selection for marketing. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Compelling Cover Letter: In your cover letter, express your passion for charity work and how your skills align with the values of the London Marathon Events. Mention specific experiences that showcase your organisational skills and ability to manage multiple tasks.
Showcase Your CRM Experience: Emphasise your familiarity with CRM systems, particularly Microsoft Dynamics 365. Provide examples of how you've used such systems to improve processes or enhance customer experiences in previous roles.
Highlight Team Collaboration: Discuss your experience working in fast-paced teams and how you’ve contributed to team success. Mention any tools you’ve used for project management and how they helped streamline processes.
How to prepare for a job interview at The London Marathon Events Ltd
✨Show Your Passion for Charities
Make sure to express your enthusiasm for working with charities and how you believe in the power of sport to create positive change. Share any personal experiences or connections you have with charitable work to demonstrate your commitment.
✨Demonstrate Your CRM Knowledge
Since the role involves using a CRM system, be prepared to discuss your experience with customer relationship management systems. Highlight specific examples of how you've used CRM tools to improve processes or enhance customer experiences in previous roles.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities, so come ready to discuss how you manage multiple tasks and projects. Provide examples of how you've prioritised effectively in fast-paced environments and maintained attention to detail.
✨Prepare for Team Collaboration Questions
As teamwork is crucial for this role, think about times when you've successfully collaborated with others. Be ready to share examples that showcase your active listening skills and proactive approach to working within a team.
