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- Tasks: Lead the Reservations team, manage revenue strategies, and enhance guest experiences.
- Company: Join The London EDITION, a luxury hotel known for its exceptional service and vibrant culture.
- Benefits: Enjoy world-class training, unlimited career opportunities, and generous holiday entitlement starting at 31 days.
- Why this job: Be part of a dynamic team that values communication, growth, and celebrates successes together.
- Qualifications: Previous reservation experience in a luxury hotel and strong analytical skills are essential.
- Other info: Discounted stays at over 9,000 hotels and amazing staff parties await you!
The predicted salary is between 36000 - 60000 £ per year.
The London EDITION is looking for a driven, diligent and friendly Reservations Manager to join the team at The London EDITION hotel.
As Reservations Manager you will be responsible for:
- Working with the Director of Revenue Management and Director of Sales & Marketing to develop strategic action plans for the management of both transient and group revenue
- Evaluating requirements of the Reservations Department and prepare work schedules, adhering to budget goals and market demand
- Fostering relationships and a positive culture to build an effective team that is committed to organizational goals and initiatives
- Managing inventory across the hotel and ensuring maximization of revenue opportunities
- Celebrating successes and publicly recognizing the contributions of team members
Our most successful Reservations Manager:
- Understands the impact of their job on the overall guest experience
- Is curious, outspoken, determined
- Is a great communicator
- Has an uncommon passion for developing and leading a team
- Has previous reservation experience in a Five Star/Luxury Hotel
- Has strong analytical skills to develop and review reports
Would you like a job that gives you:
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Bonus plan
- Enhanced holiday entitlement - starting at 31 days (including bank holidays) and increasing with length of service
- Food in shift - Meal on us!
- Wellness and mental health programmes
- Eye test vouchers and contributions towards glasses
- 24-hour employee assistance helpline
- Instant employee recognition
- Employee of the month nominations with generous prizes
- Company pension scheme
- Private medical insurance
- Discounted accommodation in over 9,000 hotels all over the world!
- Discounted food & drink in most of our restaurants and bars
- Discounts for your friends and family
- Amazing staff parties
If this sounds like the perfect place for you, apply to be our next Reservations Manager today!
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Contact Detail:
The London EDITION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the hospitality industry, especially regarding reservations management. Understanding current market demands and revenue strategies will help you speak confidently about how you can contribute to The London EDITION.
✨Tip Number 2
Network with professionals in the hotel industry, particularly those who have experience in luxury hotels. Engaging with them can provide insights into the role and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed reservations or led a team in previous roles. Highlighting your analytical skills and ability to maximise revenue opportunities will demonstrate your fit for the position.
✨Tip Number 4
Showcase your passion for guest experience and team development during any interviews or discussions. The London EDITION values a positive culture, so expressing your commitment to these areas will resonate well with the hiring team.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations management, particularly in a luxury hotel setting. Emphasise your analytical skills and any previous achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of how a Reservations Manager impacts guest experiences. Mention specific examples from your past roles that demonstrate your communication skills and ability to lead a team.
Highlight Teamwork and Leadership: In your application, focus on your ability to foster relationships and build a positive team culture. Provide examples of how you've successfully managed teams or contributed to a collaborative work environment in previous positions.
Showcase Your Analytical Skills: Since the role requires strong analytical skills, include any relevant experience you have with developing reports or managing inventory. Highlight how your analytical abilities have led to improved revenue opportunities in past roles.
How to prepare for a job interview at The London EDITION
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to enhance guest experiences in previous roles, as this aligns with the hotel's commitment to exceptional service.
✨Demonstrate Analytical Skills
Prepare to discuss your experience with data analysis and revenue management. Bring examples of reports you've developed or insights you've gained from analysing reservation trends, as this will showcase your ability to contribute to the hotel's revenue strategies.
✨Highlight Team Leadership Experience
Since the role involves leading a team, be ready to talk about your leadership style and any successful team-building initiatives you've implemented. Discuss how you celebrate team successes and foster a positive work culture, which is crucial for this position.
✨Research the Hotel and Its Values
Before the interview, take some time to research The London EDITION and its values. Understanding their approach to guest experience and team dynamics will help you tailor your responses and demonstrate that you're a great fit for their culture.
