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- Tasks: Connect with guests, create memorable experiences, and ensure their satisfaction.
- Company: Join EDITION Hotels, a blend of luxury and boutique hospitality under Marriott International.
- Benefits: Enjoy 28 holiday days, discounted stays, meals, wellness programmes, and flexible scheduling.
- Why this job: Be part of a vibrant team that values creativity and personal connection in hospitality.
- Qualifications: Previous guest-facing experience in luxury hotels; creativity and attention to detail are key.
- Other info: Join a diverse, inclusive culture focused on personal growth and exceptional service.
The predicted salary is between 24000 - 36000 £ per year.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
The London EDITION is looking for its next Guest Relations Agent! Would you like a job that gives you:
- 28 Holiday days (including bank holidays)
- Food in shift - Meal on us!
- Discounted accommodation in over 9,000 hotels all over the world
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- £5 breakfast when staying in most of our European hotels
- Wellness and mental health programmes
- Flexible scheduling
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Specially curated discounts in thousands of shops
- Amazing staff parties and much more
As our Guest Relations Agent you will have a natural ability to connect with people and have a creative flair to deliver personalised tailored service to our guests. As a Guest Relations Agent you will:
- Create and arrange amenities to surprise and delight our guests.
- Have presence in the lobby, meeting, greeting and providing assistance to ensure maximum guest satisfaction.
- Liaise with all departments to ensure all guests needs and expectations are met.
- Liaise with guests, finding out their preferences and updating their Opera profiles.
- Manage and swiftly resolve guest complaints.
- Be the main point of contact for VIP guests and ensuring all departments are fully briefed on their requirements.
- Serve as a main point of contact for long-stay guests to ensure consistency.
Our most successful Guest Relations Agent is someone who:
- Anticipates our guests needs and is able to think outside the box to create tailored experiences that leave our guests with lasting memories.
- Is creative!
- Has previous experience in a guest facing role within a luxury hotel.
- Is naturally engaging and attentive with an eye for detail.
- Is a self-starter who is intuitive and dependable.
If this sounds like the perfect place for you, apply to be our next Guest Relations Agent today! EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Guest Relation Agent employer: The London EDITION
Contact Detail:
The London EDITION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relation Agent
✨Tip Number 1
Familiarise yourself with the EDITION brand and its unique approach to hospitality. Understanding their philosophy of combining luxury with personality will help you align your responses during interviews and showcase how you can contribute to their vision.
✨Tip Number 2
Network with current or former employees of EDITION Hotels. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to create personalised guest experiences. Highlighting specific instances where you went above and beyond for guests will resonate well with the hiring team.
✨Tip Number 4
Showcase your creativity during the interview process. Since the role requires a flair for delivering tailored services, think of innovative ideas or concepts you could implement to enhance guest satisfaction at EDITION.
We think you need these skills to ace Guest Relation Agent
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and expectations of a Guest Relations Agent at EDITION. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Use specific examples from your past experiences that demonstrate your ability to create memorable guest experiences and resolve complaints effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in guest-facing positions, particularly within luxury hotels. Showcase your ability to connect with guests and provide tailored service, as this is crucial for the role.
Showcase Your Creativity: Since the role requires a creative flair, consider including a section in your application that outlines unique ideas or initiatives you've implemented in past roles to enhance guest satisfaction or engagement.
How to prepare for a job interview at The London EDITION
✨Show Your Personality
As a Guest Relations Agent, your personality is key. Be yourself during the interview and let your authentic charm shine through. Remember, they are looking for someone who can connect with guests on a personal level.
✨Demonstrate Creativity
Think of unique ways to enhance guest experiences and be ready to share examples. Whether it's a memorable interaction or a creative solution to a problem, showcasing your innovative thinking will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific guest situations. Prepare by thinking of past experiences where you successfully resolved complaints or created delightful surprises for guests.
✨Research the Brand
Familiarise yourself with EDITION Hotels and their values. Understanding their approach to hospitality and what sets them apart will help you align your answers with their expectations and demonstrate your genuine interest in the role.
