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- Tasks: Support families with care, manage administration, and create meaningful memorials.
- Company: London Cremation Company, a compassionate leader in personalised cremation services.
- Benefits: Flexible working hours, 26 days holiday, and ongoing learning opportunities.
- Other info: Join a supportive team with a variety of daily tasks and career growth.
- Why this job: Make a real difference in people's lives during important moments.
- Qualifications: Strong organisational skills and a compassionate approach to sensitive situations.
The predicted salary is between 27623 - 27623 £ per year.
Meaningful work—with flexibility built in. Looking for a role where your organisation skills genuinely help people - and where your working hours aren’t completely rigid? At London Cremation Company, we’re proud to support families with care, compassion and professionalism. We’re now hiring an Administrator / Memorials Advisor at our St Marylebone site - offering a rare combination of structured, purposeful work and flexibility for the right person.
You’ll play a key role in ensuring every service runs smoothly - supporting families, managing administration, and helping create meaningful memorials. This is a front-facing, highly trusted position, where attention to detail and empathy go hand in hand.
What you’ll be doing:
- Act as a first point of contact for families, visitors and professional partners
- Prepare and manage cremation documentation with precision and care
- Maintain statutory registers and ensure full compliance
- Co-ordinate the daily cremation diary and appointments
- Support families with memorial enquiries and arrangements
- Organise and conduct memorial meetings
- Liaise with Funeral Directors, officiants and suppliers
- Handle queries and resolve concerns calmly and professionally
- Process payments and maintain accurate financial records
- Monitor memorial renewals and communicate with families
You may also support chapel services and interments - ensuring each service is delivered with dignity and respect.
What makes this opportunity stand out:
- Flexibility on working hours (while maintaining a 5-day week)
- A role with real purpose - supporting families at important moments
- A professional, supportive team environment
- Variety in your day - no two situations are the same
What you’ll bring:
- Strong administration and organisational skills
- Excellent communication and interpersonal ability
- A calm, compassionate approach when dealing with sensitive situations
- Confidence working in a busy, structured environment
- High attention to detail and accuracy
- Good IT skills (Word, Excel, Outlook)
- A proactive, team-focused mindset
- Previous experience in a bereavement or memorial setting is helpful, but not essential.
What you’ll get in return:
- 26 days holiday + public holidays
- Occupational sick pay
- Life assurance & income protection insurance
- Salary sacrifice pension scheme
- Employee Assistance Programme (confidential support when you need it)
- Digital health & wellbeing tools
- Retail discounts & financial wellbeing support
- Ongoing learning and development opportunities
- Uniform & PPE provided
- Free and discounted cremation benefits for family
The London Cremation Company has been serving communities since 1900 and continues to set standards in compassionate, personalised cremation services across London and the South East.
If you’re looking for a role that combines purpose, professionalism and flexibility, we’d love to hear from you.
Administrator / Memorials Advisor employer: The London Cremation Company
Contact Detail:
The London Cremation Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / Memorials Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the memorial or bereavement sector. A personal introduction can make all the difference when you're trying to land that Administrator / Memorials Advisor role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to empathy and organisation. Think about real-life examples where you've demonstrated these skills. We want you to shine and show how your experience aligns with the meaningful work at the London Cremation Company.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and professionalism, which is key in a role that requires compassion and attention to detail.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our supportive team at the London Cremation Company.
We think you need these skills to ace Administrator / Memorials Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator / Memorials Advisor role. Highlight your organisational skills and any relevant experience that shows you can support families with care and compassion.
Showcase Your Empathy: In your application, let us see your calm and compassionate approach. Share examples of how you've handled sensitive situations in the past, as this is key for a role that involves supporting families during important moments.
Be Detail-Oriented: Attention to detail is crucial for this position. When filling out your application, double-check for any errors and ensure all information is accurate. This will demonstrate your commitment to precision and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this meaningful opportunity at the London Cremation Company.
How to prepare for a job interview at The London Cremation Company
✨Know the Company
Before your interview, take some time to research the London Cremation Company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As an Administrator / Memorials Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding, especially in sensitive situations. This will highlight your suitability for a front-facing role that requires a calm approach.
✨Highlight Your Organisational Skills
This role demands strong organisational abilities. Be ready to discuss how you manage multiple tasks, prioritise effectively, and maintain attention to detail. Consider sharing specific instances where your organisational skills made a difference in your previous roles.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and the company culture. This shows that you're engaged and serious about finding a good fit for both you and the London Cremation Company.