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- Tasks: Support families during services and manage cremation processes with care and professionalism.
- Company: Join Woking Crematorium, the UK's first crematorium, with a legacy of compassion since 1878.
- Benefits: Enjoy a competitive salary, retail discounts, ongoing training, and free cremation for family members.
- Why this job: Make a meaningful impact in a supportive environment while working in a historic institution.
- Qualifications: Experience in customer service or bereavement is preferred; empathy and professionalism are essential.
- Other info: Flexible hours required; we welcome applicants from all backgrounds.
The predicted salary is between 25000 - 35000 £ per year.
Chapel Attendant and Cremation Technician
Chapel Attendant and Cremation Technician
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Woking Crematorium in Surrey is proud to be the first crematorium established in the UK, with a richheritage dating back to 1878. We are now looking for a passionate and dedicated Chapel Attendantand Cremation Technician to join the team and help us continue providing compassionate,professional service to their community.
This is a unique opportunity to be part of a historic institution while making a real difference everyday. If you’re looking for a meaningful role in a supportive environment, we\’dlove to hear from you.
You will need a flexible attitude to working hours as the hours will vary according to the needs of thebusiness.
The salary for this position is £31,110.00 per annum, once the necessary training and assessments have been successfully completed.
Job Responsibilities
Cremation Duties
• Operate the process of cremation with professionalism and empathy.
• To ensure that the crematory is maintained as a safe, clean and workable environment.
• Ensure that Data Protection legislation and GDPR is adhered to at all times.
Chapel and Witness Dispersal Duties
• To fully prepare the chapel for each service including removing and replacing orders of service; checking microphones and the music system are in working order; checking that the correct music has been loaded; hoover, dust and polish; put out and keep tidy the hymn books and cushions; pick litter; remove and replace religious symbols as required; ensure the daily schedule is displayed; displaying the correct name card outside for each service.
• To pay due attention to the different forms of service in line with the daily instruction cremation sheets as issued by the administration team.
• To liaise with other departments, mourners, clergy and funeral directors.
• To escort mourners in and out of the chapel, dealing with enquiries as necessary and assisting during the service if requested.
• To ensure the Chapel of Memory, Columbaria and the Shrine of Remembrance are cleaned and maintained daily and there are no potential hazards that could cause injury.
• To ensure an efficient turnaround of cleaning vases so that they are always readily available for the public to use.
• To ensure every weekday morning a litter patrol is carried out to ensure the excellent presentation of the Crematorium.
• To assist the general public at witness dispersals, which involves the dispersal of cremated remains.
• To carryout non-witness dispersals of cremated remains.
Health and Safety
• To be fully conversant with the company’s Health and Safety policy, ensuring compliance at all times.
• To know and follow the Health & Safety at Work Act, the Environmental Health Act and to work within the guidelines of the F.B.C.A Code of Practice.
• To assist with the smooth and efficient operation of the car park.
Person Specification
• Experience of working in either bereavement, care or a customer service environment.
• The ability to assist with the public under, at times, stressful and emotive situations and to maintain a polite and empathetic manner.
• Continuously striving for exceptional customer service.
• Experience of using computer packages effectively.
• Ability to follow procedures methodically and professionally and to record accurate records.
• Verbal communication must be clear, professional and articulate.
• Ability to work in physically demanding environments.
• Pro-active in seeking the information required to do the job. Passes on accurate and timely information, including reporting necessary repairs or requests for tools and/or equipment.
• Presentable at all times, acting with professional conduct and showing empathy.
• Salary Sacrifice Pension
• A range of instant benefits including retail discounts and free, confidential financial advice
• Ongoing Learning and Development support
• Digital health and wellbeing services, including an Employee Assistance Programme
• Free and discounted Cremation benefit for family
• Uniform and PPE is provided
How to Apply
We are committed to creating an inclusive and accessible recruitment process for all candidates. We recognise that everyone is different, and we want to ensure that you can perform at your best during the application and interview stages.
If you require any reasonable adjustments to be made, whether due to a disability, health condition, or other circumstances, we encourage you to let us know. You can share your needs with us by contacting Angela Stanley at angela.stanley@thelcc.co.uk.
Any information you provide will be treated confidentially and used solely to support you during the recruitment process.
We are an equal opportunity employer and welcome applications from individuals of all backgrounds.
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Chapel Attendant and Cremation Technician employer: The London Cremation Company plc
Contact Detail:
The London Cremation Company plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chapel Attendant and Cremation Technician
✨Tip Number 1
Familiarise yourself with the history and values of Woking Crematorium. Understanding its heritage and commitment to compassionate service will help you connect with the team during your interview.
✨Tip Number 2
Demonstrate your empathy and customer service skills in your interactions. Since this role involves working with bereaved families, showing that you can handle sensitive situations with care will set you apart.
✨Tip Number 3
Be prepared to discuss your experience in similar environments, such as bereavement or care. Highlighting relevant experiences will show that you understand the emotional demands of the role.
✨Tip Number 4
Research health and safety regulations related to cremation and public service. Being knowledgeable about these policies will demonstrate your commitment to maintaining a safe environment for both staff and visitors.
We think you need these skills to ace Chapel Attendant and Cremation Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Chapel Attendant and Cremation Technician position. Tailor your application to highlight relevant experience in bereavement, care, or customer service.
Craft a Personal Statement: Write a personal statement that reflects your passion for providing compassionate service. Share any experiences that demonstrate your ability to handle sensitive situations with empathy and professionalism.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to this role, such as communication, attention to detail, and the ability to work in physically demanding environments. Mention any experience with health and safety regulations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at The London Cremation Company plc
✨Show Empathy and Compassion
As a Chapel Attendant and Cremation Technician, you'll be dealing with people during some of their most difficult times. Make sure to express your understanding and compassion during the interview. Share any relevant experiences where you've had to support others in emotional situations.
✨Demonstrate Attention to Detail
The role requires meticulous attention to detail, especially when preparing the chapel and handling cremation duties. Be prepared to discuss how you ensure accuracy and thoroughness in your work, perhaps by sharing examples from previous jobs or experiences.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety regulations is crucial for this position. Brush up on relevant legislation and be ready to discuss how you would ensure compliance in your daily tasks. This shows that you take the role seriously and prioritise safety.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the role, the team, and the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Ask about training opportunities or how the team supports each other in challenging situations.
