Medical Secretary (14 Months FTC) in West End

Job description

Job responsibilities

Job Title: Medical Secretary Salary: £35,000 - £40,000 Department: Haematology Hours: 37.5 hours per week. Monday to Friday. 9:00am to 5:30pm Contract: 14 Months Fixed-Term Contract Start Date: 1st February 2027 We're looking for an experienced Medical Secretary to support our Haematology consultants and Practice Manager at The London Clinic on a 14-month fixed term contract. You'll manage consultant diaries, coordinate clinics and procedures, prepare clinical correspondence and support billing and payments. As a key contact for patients, you'll handle enquiries professionally and sensitively, working closely with colleagues to keep the practice running smoothly. A little about the role You'll work closely with our consultants, building trusted working relationships and providing the secretarial support they rely on throughout the day. From preparing for clinics and booking procedures to arranging investigations and following up treatment approvals, you'll help ensure each stage of a patient's care is organised. You'll also manage correspondence, raise invoices and take payments, keeping records accurate and outstanding actions moving. As part of a small team, you'll work closely with the Practice Manager, keeping them informed of daily priorities and any issues that need attention. The pace and priorities can change quickly, so you'll need to be organised, adaptable and confident communicating with patients, clinicians and external organisations. What you'll be doing

Managing consultant diaries, including clinics, theatre procedures and meetings, and communicating changes promptly.

Booking appointments and preparing for clinics, ensuring patient notes, results and relevant documentation are available beforehand.

Working with consultants, nurses and hospital colleagues to support the smooth running of clinics and follow up agreed actions, including further appointments, investigations and diagnostic tests.

Coordinating bed and chemotherapy bookings, liaising with hospital teams to confirm arrangements.

Responding to patient calls and emails promptly and professionally, handling sensitive conversations with empathy and directing clinical concerns to the appropriate colleague.

Preparing, proofreading and sending dictated clinical correspondence, ensuring it is accurate and filed against the correct patient record.

Raising invoices, taking payments from patients funding their own care, providing procedure cost estimates and following up outstanding payments when requested by the Practice Manager.

Liaising with insurers and embassies to obtain approvals for planned treatment, and completing documentation and billing for organisations.

Keeping patient records and financial information accurate, maintaining confidentiality and supporting colleagues with the daily running of the office.

What We're Looking For

You'll bring medical secretarial experience, and a clear understanding of the support consultants need to run an efficient practice. You'll be comfortable taking ownership of your workload while working closely with colleagues and keeping the Practice Manager informed.

Experience supporting consultants, managing busy diaries and coordinating clinics or procedures.

Strong audio typing and proofreading skills, with a good understanding of medical terminology

Excellent attention to detail when preparing correspondence, maintaining records and handling financial information

A professional telephone manner and the ability to communicate sensitively with patients and relatives, including during difficult conversations.

The ability to prioritise competing requests, respond to changing arrangements and follow up tasks through to completion.

Confidence using patient administration systems and handling confidential patient and business information.

Experience in private practice, including invoicing, taking payments and liaising with insurers or embassies, would be particularly useful. Experience in Haematology would also be helpful.

You'll join a small team where close working relationships matter, and your contribution is visible every day. Your support will help consultants manage their practices effectively and give patients What you'll be part of confidence that their appointments, enquiries and arrangements are being handled with care. At The London Clinic, everything starts with our people. Whether you're at the bedside or behind the scenes, you're part of something bigger, making a real difference to patients and to each other, every day. As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. We reinvest our success into our services, our technology and, most importantly, our people. From developing innovative ways of delivering care to supporting continuous learning and career progression, we're always looking ahead. Across our hospital, our teams deliver care across 234 beds, 10 theatres and a 13-bed intensive care unit. You'll join over 1,300 colleagues working alongside over 700 consultant surgeons and physicians, united by a shared commitment to high quality, compassionate care. We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026. How to find us Our main hospital is based at: 20 Devonshire Place, London, W1G 6BW Located in central London near Harley Street, we are within walking distance of:

Oxford Circus

Bond Street

Baker Street

Great Portland Street

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, please contact a member of our recruitment team. The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed. Please let us know if there is anything we can do to support you

Person Specification

Qualifications

Essential

• * Good standard of general education including GCSE English and Maths or equivalent

Experience

Essential

• * Previous experience working within a healthcare or medical administration environment
• * Experience providing medical secretarial support to consultants in a healthcare setting
• * Experience managing confidential patient information
• * Experience coordinating appointments and clinical administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The London Clinic

Address

22 Devonshire Place

West End

W1G 6JA

United Kingdom

Employer's website

https://www.thelondonclinic.co.uk (Opens in a new tab)