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- Tasks: Lead the front-of-house team, ensuring a seamless patient experience and resolving complex enquiries.
- Company: The London Clinic, a respected private hospital in the heart of London.
- Benefits: Competitive salary, private medical insurance, pension scheme, and flexible working options.
- Other info: Join a diverse team committed to personal and professional growth.
- Why this job: Make a real difference in patient care while developing your career in a supportive environment.
- Qualifications: Experience in customer service roles, excellent communication skills, and problem-solving abilities.
The predicted salary is between 33000 - 35000 £ per year.
Location: London, NW1 (onsite)
Salary: £33,000 - £35,000 dep on exp + benefits
Hours: 40 per week on a rotating shift pattern, typically Monday-Friday between hours of 7 pm and 4 pm with occasional weekends when required
The Role
Are you an experienced customer service professional from retail, hospitality, airlines, or another fast-paced service industry, ready to take on a senior role with more responsibility and purpose? At The London Clinic, one of the UK's most respected private hospitals, we are looking for a Senior Patient Access Coordinator to become the operational backbone of our front-of-house team. This is a pivotal role where you will be the go-to expert and a visible leader on the floor, ensuring every patient and visitor receives a seamless, professional, and compassionate welcome. You'll use your customer service expertise to not only resolve complex situations but also to support and guide the wider coordinator team, making a tangible difference every day.
About us
Established in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state-of-the-art facilities in the heart of London's medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community. We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.
What you'll be doing
- Act as the senior point of contact and first point of escalation for complex patient enquiries and service recovery, resolving issues with empathy and professionalism.
- Support the Team Lead by deputising in their absence, providing hands-on supervision and guidance to the coordinator team.
- Manage key administrative and financial processes with precision, including patient registration, insurance authorisations, and end-of-day cash reconciliation.
- Champion a world-class patient experience, coordinating with clinical teams and consultants to ensure a smooth and efficient patient journey.
- Uphold the highest standards of compliance and data protection, ensuring 100% accuracy in all patient records and financial transactions.
What we're looking for
- Proven experience in a high-pressure, customer-facing role within hospitality, retail, airlines, luxury services, or healthcare.
- A natural problem-solver with excellent communication skills, able to remain calm, professional, and effective under pressure.
- Experience handling complex queries, complaints, and cash/payment reconciliations.
- Confidence using IT systems and a keen eye for detail to ensure absolute accuracy.
- A supportive and collaborative mindset, with experience in mentoring or coaching colleagues.
- Flexibility to work on a rotating shift pattern that includes weekends.
We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:
- Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- Life assurance
- Travel season ticket loan
- Family friendly benefits
- A range of retail discounts
- Excellent career development; with clear career pathways and access to further education
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Senior Patient Access Co-ordinator employer: The London Clinic
Contact Detail:
The London Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Patient Access Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare or customer service sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient access and customer service. Think about your past experiences and how they relate to the role. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled complex situations in previous roles. This will demonstrate your ability to manage challenges effectively, just like the Senior Patient Access Coordinator needs to do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the organisation. Let’s get you that dream job together!
We think you need these skills to ace Senior Patient Access Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Patient Access Coordinator role. Highlight your customer service experience and any leadership roles you've had, as we want to see how you can be a go-to expert in our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about patient care and how your background in fast-paced environments makes you the perfect fit for this role. Be genuine and let your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've handled complex situations or resolved customer complaints. We love seeing candidates who can stay calm under pressure and turn challenges into positive outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at The London Clinic!
How to prepare for a job interview at The London Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Patient Access Coordinator. Familiarise yourself with the key tasks like managing patient enquiries and supporting the coordinator team. This will help you demonstrate how your experience aligns with the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing a world-class patient experience, be ready to share specific examples from your past roles in hospitality or retail. Highlight situations where you resolved complex issues with empathy and professionalism, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to manage complaints or complex queries, and prepare to discuss your thought process and the outcomes. This will show your capability to thrive in a fast-paced environment.
✨Demonstrate Team Leadership Qualities
As a senior point of contact, you'll need to support and guide your team. Be prepared to talk about your mentoring or coaching experiences. Share how you've helped colleagues improve their skills or resolve conflicts, showcasing your collaborative mindset and leadership potential.