Patient Support Co-ordinator

We are currently seeking a highly organised and detail-oriented Patient Support Co-ordinator to join our Cancer Services team. In this vital role, you will be responsible for co-ordinating and booking Chemotherapy, Radiotherapy, Haematology appointments, ensuring that treatment schedules which are often complex and time-sensitive are managed with accuracy and care. You will play a key role in supporting the smooth flow of patients through the wards, working closely with ward clerks, consultants, nursing staff, secretaries, and patients themselves.

This is a patient-facing role involving both telephone and in-person communication, requiring excellent interpersonal skills and a commitment to providing outstanding administrative and customer service support. Strong attention to detail is essential, as any scheduling errors can disrupt carefully planned treatment regimes. The position carries a high level of responsibility and offers the rewarding opportunity to build relationships with patients and be an integral part of their cancer care journey.

About us: Established in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state-of-the-art facilities in the heart of London's medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community. We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.

What you'll be doing:

• Work closely with the nursing team, pharmacy, consultants and secretaries to provide support in the patient referral pathway.
• Act as point of contact for all patients ensuring a professional and efficient service.
• Confirming receipt of referrals and registration for all patients referred for Radiotherapy, Chemotherapy, Haematology.
• Providing all patients with a courtesy call within 24 hours of receiving the referral.
• Communicating with the clinical teams to ensure the referral is effectively processed.
• Provide the patients with all the information required regarding their appointments at The London Clinic.
• Request dataset, medical images and previous treatment information from other secretaries and hospitals.
• Liaising with the internal Patient Liaison Office (PLO) to ensure insurer authorisation or self-payment is sought to allow bookings to proceed.
• Manage scheduling of appointments and activities for patients, consultants, and staff.
• Ensure accurate data is entered into MOSAIQ, Aria and Meditech for all referrals, in line with agreed processes.
• Ensure the relevant documents received have been filed and scanned into MOSAIQ.
• Ensure that patient confidentiality is maintained in respect of personal information in accordance with The London Clinic policies and statutory legislation.
• Ensure all patients always experience the highest levels of service.

About you:

• Healthcare background is essential.
• Strong attention to detail.
• Experience of handling a diverse workload in a busy administrative setting.
• Experience of data collection and data entry.
• Strong sense of patient focus and delivering exceptional customer service in a hospital setting, demonstrating a proactive, flexible approach to customer care.
• Able to handle patient data and information in a confidential and sensitive fashion.
• Excellent organisational and interpersonal skills.
• Evidence of good written and verbal communication skills with an excellent telephone manner.
• The ability to work in a fast-paced environment under pressure, able to prioritise tasks and work under own direction.
• Good MS Office skills.

Benefits: We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:

• Private Medical Insurance.
• Contributory pension scheme (total contribution up to 20%).
• 25 days holiday plus bank holidays.
• Life assurance (4 x salary).
• Travel season ticket loan.
• A range of retail discounts.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.