Patient Flow Coordinator

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We have an exciting opportunity for a Patient Flow Coordinator to join our Customer Services team on a bank basis. This role is a based in our Head Office in Central London (NW1 4LJ). We are also offering a competitive salary of £17.44 per hour plus a fantastic array of benefits.

Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities located in the heart of London’s medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of “We go further”, “We work as one” and “We personalise care.”

Job Profile

The Patient Flow Coordinator will report to the Patient Flow Manager and is responsible for the smooth and efficient admission of patients to the appropriate wards and rooms by careful planning and departmental liaison.

The Patient Flow Coordinator will be responsible for providing clear and robust operational management whilst delivering high quality customer service with a passion for continuous service improvement.

• Job Type: This is a part-time, bank position working 19 hours per week.
• Rota: Thursdays & Fridays 7:30am to 7pm, with opportunities for overtime to cover holiday and sickness.
• Salary: £17.44 per hour.
• Location: The London Clinic Main Hospital Site – 20 Devonshire Place, London, W1G 6BW (walking distance from Regents Park and Baker Street tube stations).

Key Duties

• To allocate rooms according to the current admission list by planning ahead and working with Ward Managers whilst maintaining high levels of service and quality to patients, consultants and other stakeholders at all times.
• Check and monitor pre-admission documents in advance to determine insurance cover, self-pay or Letter of Guarantee requirements have been escalated to Patient Liaison.
• Allocate following days admissions as far in advance as possible with support from Ward Managers.
• Prepare daily reports on projection figures for bed occupancy and capacity.

Skills & Experience

• Demonstrable experience of being a Manager, Team Leader or Supervisor of a Patient Flow, Bed Management or Admissions Office
• Experience of applying SLAs / KPIs to drive performance is essential.
• Experience of working in a high pressured, performance driven environment is essential.
• Working knowledge of inpatient hospital admissions and patient pathways is desirable.
• Working within an independent healthcare environment / hospital with leadership duties is advantageous.

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups;

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