Medical Secretary

We have an exciting opportunity for a Medical Secretary to join our Client Relationships Team here at The London Clinic, based at our Head Office site in London (NW1 4LJ). We are offering a competitive salary. Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care.

Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive / day surgery theatres. Speciality areas include General surgery, ENT, Gynaecology, Hepatobiliary, Neuro-spinal, Ophthalmic, Orthopaedic, Plastic and reconstructive, Robotic, Urology, Vascular & Weight loss surgery (bariatric surgery).

Job Profile

To play a key role in the setting up and progressive development of the administrative support services provided to Consultants at The London Clinic. The Medical Secretary is responsible for the co-ordination of the pathway through and management of Consultants' administrative needs, providing day to day operational support for the clinics. The post holder will be required to act as a flexible administrative resource actively supporting patients and consultants to provide a high level of service.

Job Type: 12-month FTC, Full-time
Shift Pattern: 37.5 hours per week
Job Location: Across our estate based in and around Harley Street London
Salary: Competitive

Key Duties

• Provide first point of contact for patients, relatives, G.Ps’, Clinic’s staff and other professional bodies for written and telephone enquiries relating to the Consultant’s practice at The London Clinic.
• Provide Consultants with a comprehensive range of administrative services whilst developing their practice within The London Clinic.
• Assist in the organization of the Consultant’s workload, maintaining the highest levels of discretion and confidentiality concerning patient information at all times.
• Support clinicians with any queries on The London Clinic’s policies and procedures, systems and administration by being the first point of contact and the link between other internal departments.
• Action all Consultants’ correspondence appropriately, in a timely manner and respond accordingly.
• Ensure all patient notes, patient details, referral letters and information is captured and dealt with accordingly, using our systems to ensure patient appointments and consultant diaries are accurately maintained.
• Support the transfer of secretarial and administrative duties to staff appointed by the consultant.
• Liaise with clinical and administrative staff regarding investigations, appointments, inpatient stays; ensuring that all requested investigations or appointments are booked as requested.

Skills & Experience

• Previous healthcare industry administrative background with knowledge of doctor’s practice, ideally private practice.
• Strong sense of patient focus and delivering exceptional customer service in a hospital setting.
• Basic secretarial and strong PA skills in a fast-paced environment.
• Experience of handling a diverse workload in both a busy administrative and clinical setting.
• Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals.

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community. We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups.