Senior Medical Secretary in London

We are currently looking to recruit a Senior Medical Secretary to play a key role in the setting up and progressive development of the administrative support services provided to Consultants at The London Clinic. The Senior Medical Secretary is responsible for the co‐ordination of the pathway through and management of Consultants' administrative needs, providing day to day operational support for the clinics. The post holder will be required to act as a flexible administrative resource actively supporting patients and consultants to provide a high level of service.

About us: Established in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state‐of‐the‐art facilities in the heart of London's medical community around Harley Street. As a charity, we reinvest in cutting‐edge treatments, technology, and facilities to benefit our patients, staff, and the wider community. We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.

Key Duties

• Provide first point of contact for patients, relatives, GP's, Clinic's staff and other professional bodies for written and telephone enquiries relating to the Consultant's practice at The London Clinic.
• Provide Consultants with a comprehensive range of administrative services whilst developing their practice within The London Clinic.
• Assist in the organization of the Consultant's workload, maintaining the highest levels of discretion and confidentiality concerning patient information at all times.
• Support clinicians with any queries on The London Clinic's policies and procedures, systems and administration by being the first point of contact and the link between other internal departments.
• Action all Consultants' correspondence appropriately, in a timely manner and respond accordingly. Ensure all patient notes, patient details, referral letters and information is captured and dealt with accordingly, using our systems to ensure patient appointments and consultant diaries are accurately maintained.
• To support the transfer of secretarial and administrative duties to staff appointed by the consultant.
• To liaise with clinical and administrative staff regarding investigations, appointments, inpatient stays; ensuring that all requested investigations or appointments are booked as requested.
• To liaise with companies providing dictation, billing and other administrative support in relation to the Consultant's practice at The London Clinic.
• To oversee the day to day efficient working of the department, ensure that all daily tasks and ongoing workloads are prioritised and completed within agreed timeframes.
• To analyse data and produce ad hoc reports as required in order to develop services and pathways at The London Clinic.
• To assist in consultant improvement projects across service areas.
• To constantly review, streamline and update processes for recording patient data, in order to improve data quality. To liaise with staff to review and update protocols.
• To take part in decision making and influence departmental changes, and contribute and participate in review of systems, policies and procedures.
• To cover for colleagues during periods of absence.

Skills and Experience

• Previous private healthcare industry experience.
• Extensive administrative background with knowledge of a consultant's practice.
• Strong sense of patient focus, and commitment to delivering exceptional customer service in a hospital setting.
• Extensive secretarial and strong PA skills in a fast‐paced environment.
• Experience of handling a diverse workload in both a busy administrative and clinical setting.
• Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals.
• Excellent organisational and interpersonal skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office: Word/Excel/Outlook.
• Able to work on own initiative.
• Able to handle patient data and information in a confidential and sensitive fashion.
• Able to analyse problems and to develop practical and workable solutions to address them.
• Able to persuade and influence people to engage in service improvements.

Benefits

• Private Medical Insurance.
• Contributory pension scheme (total contribution up to 20%).
• Life assurance.
• Travel season ticket loan.
• Family friendly benefits.
• A range of retail discounts.
• Excellent career development; with clear career pathways and access to further education.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre‐employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team. The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply – we would love to hear from you regardless of your background.