At a Glance
- Tasks: Support patients through their cancer treatment journey with care and organisation.
- Company: Join The London Clinic, a leading independent charitable hospital in the heart of London.
- Benefits: Enjoy life insurance, private medical cover, pension contributions, and discounts with a Blue Light Card.
- Other info: Be part of a compassionate team dedicated to high-quality patient care.
- Why this job: Make a real difference in patients' lives during their challenging treatment experiences.
- Qualifications: Experience in healthcare and strong organisational skills are essential.
The predicted salary is between 28000 - 30019 £ per year.
Help make each patient's cancer treatment journey feel organised, clear and supported.
A little about the role
We are looking for an organised and caring Patient Support Coordinator to join our Cancer Services team. You will manage referrals and appointments for patients receiving chemotherapy, radiotherapy and haematology care. You will work closely with patients, nursing teams, pharmacy, consultants and secretaries to make sure treatment plans are organised accurately and on time. You will also be an important point of contact for patients, providing clear information and a reassuring service during what can be a difficult time.
What you'll be doing
- Support patients through the referral and appointment process for chemotherapy, radiotherapy and haematology services.
- Contact patients within 24 hours of receiving a referral and explain what will happen next.
- Book and coordinate appointments, making sure treatment schedules are organised accurately and on time.
- Work closely with nursing teams, pharmacy, consultants, secretaries and other departments to keep patients' care moving smoothly.
- Gather medical records, images and previous treatment information from other teams and hospitals.
- Check that insurance approval or self-payment arrangements are in place before appointments are booked.
- Enter and maintain accurate patient information on our hospital systems.
- Handle all patient information sensitively and confidentially.
- Provide patients with a professional, compassionate and reassuring service throughout their care.
What we're looking for
- Previous experience working in a healthcare environment.
- Experience in a busy administrative role.
- Strong organisation skills and attention to detail.
- The ability to manage several priorities and work accurately under pressure.
- Experience entering and maintaining accurate information.
- Clear written and verbal communication skills, with a professional telephone manner.
- A caring and patient-focused approach.
- The confidence to work independently and as part of a team.
- The ability to handle sensitive information confidentially.
- Good knowledge of Microsoft Office.
What you'll be part of
You will join our specialist Cancer Services team, supporting patients receiving chemotherapy, radiotherapy and haematology care. Working alongside clinical and administrative colleagues, you will help keep complex treatment pathways moving smoothly and make sure patients feel informed and supported throughout their time with us.
At The London Clinic, everything starts with our people. Whether you are at the bedside or behind the scenes, you are part of something bigger, making a real difference to patients and to each other, every day. As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success. We reinvest it into our services, our technology and, most importantly, our people. From developing innovative new ways of delivering care to supporting continuous learning and career progression, we are always looking ahead.
Based in the heart of London's medical district, you will be part of an organisation delivering care across 234 beds, 10 theatres and a 13 bed intensive care unit. You will work alongside more than 1,300 colleagues and over 700 consultant surgeons and physicians, all united by a shared commitment to high quality, compassionate care.
We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.
What's in it for you
- Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time.
- Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare.
- Pension - Join our matched pension scheme and enjoy up to 10% contributions.
- Employee assistance programme - From stress to practical guidance, our counselling service has your back.
- Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.
- Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.
- Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.
- Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet.
- Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed.
How to find us:
Our main hospital is based at: 20 Devonshire Place, London, W1G 6BW. Located in central London near Harley Street, we are within walking distance of: Oxford Circus, Bond Street, Baker Street, Great Portland Street.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team.
The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.
Patient Support Coordinator - Oncology Team in London employer: The London Clinic
The London Clinic is an exceptional employer, offering a dynamic work environment where ambition and personality are celebrated. With a strong commitment to employee growth through clear career pathways and access to further education, staff can thrive in their roles while contributing to outstanding patient care in one of London's most respected private hospitals. The supportive and collaborative culture, combined with the opportunity to make a real impact in healthcare, makes this an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Coordinator - Oncology Team in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The London Clinic.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The London Clinic.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like The London Clinic, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Support Coordinator - Oncology Team in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The London Clinic.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The London Clinic.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The London Clinic. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The London Clinic. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The London Clinic
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The London Clinic’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
