At a Glance
- Tasks: Join our Customer Service team to manage patient details and support clinic operations.
- Company: The London Clinic, a leading private hospital with a collaborative culture.
- Benefits: Flexible working, private medical insurance, and excellent career development opportunities.
- Other info: Diverse workplace committed to inclusivity and personal growth.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong data entry accuracy and relationship management skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: London, NW1 (onsite then up to 2 days per week from home after probation period)
Term: Permanent
Hours: Full-time/37.5 per week, various shifts between Monday and Sunday, 7 am - 8 pm (very occasional weekends when required and can be taken as time off in lieu or overtime)
The role
We are currently looking to recruit an Administrator to work as part of the Customer Service team to ensure that all consultant clinics' and patient details' are inputted into the system, Community Wide Scheduling (CWS) to aid patient registration and clinic preparation in readiness for patients outpatient consultation. You will also be dealing with occasional inbound and outbound calls which will include Consultants, their secretaries, patients and internal colleagues.
About us
Established in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state-of-the-art facilities in the heart of London's medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community. We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.
Responsibilities
- To manage the receipt of all consultant clinic lists received by the Customer Service Team from consultants and their secretaries
- To prioritise workload and clinic preparation according to schedule of clinics
- To accurately input patient details from clinic lists provided by medical secretaries into CWS ensuring that full patient Minimum Data Set (MDS) is complete
- To accurately input patient details from CIS clinic lists into CWS ensuring that full MDS is complete
- To contact secretaries and consultants where the full MDS has not been provided and update prior to the patients appointment
- Report back to your manager with any issues where MDS is not being provided either in CIS or by the consultant or secretary
- To check and verify that clinic lists prepared are in line with the consulting houses schedule of consultant clinic sessions ensuring that no clinics have been missed
- To manage clinic preparation, printing clinic lists and registration forms for all new patients prior to the day of their appointment
- To liaise with consultants and their secretaries to maintain good communications and build relationships
- Work flexibly to ensure cover between agreed business hours, subject to change, to meet the needs of the business.
Skills & experience
- Accuracy of data entry
- Relationship management skills
- Excellent organisation and prioritisation skills
We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:
- Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- Life assurance
- Travel season ticket loan
- Family friendly benefits
- A range of retail discounts
- Excellent career development; with clear career pathways and access to further education
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The London Clinic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The London Clinic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The London Clinic:Your cover letter is your chance to shine! Tell us why you want to work at The London Clinic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The London Clinic!
How to prepare for a job interview at The London Clinic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
