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- Tasks: Provide top-notch service to patients and visitors at our reception and cashiering areas.
- Company: Join The London Clinic, a leading private hospital dedicated to patient care since 1932.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work culture.
- Why this job: Be part of a team that values your contributions and prioritises patient care.
- Qualifications: Strong customer service skills; healthcare experience is a plus but not required.
- Other info: Zero hours contract with shifts up to 40 hours per week; perfect for students!
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Term: Bank – t his is a zero hours contract position offering ad hoc shifts based on service needs up to 40 hours per week
Hours: 40 hours per week, Mon – Fri, 9 am – 6 pm
Salary: From £13.20 per hour
About us
Established in 1932, The London Clinic is one of the UK\’s largest private hospitals, with eight state-of-the-art facilities in the heart of London\’s medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.
We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.
Role Summary:
- To provide a professional and patient focused service to our referring consultants and their patients attending our reception, registration and cashiering areas.
- To provide administration support to Front of House Medical Administrative Areas.
- To ensure the highest levels of service excellence are delivered to patients, staff and visitors of the Clinic.
- To maintain the high standards of the patients, visitors, consultants and staff, continually aiming to exceed expectations.
- To follow departmental processes and procedures to ensure that the best services are delivered to our patients.
- To have first class customer service skills and be of smart appearance when dealing with patients and visitors on a daily basis.
- To be flexible to the ever-changing environment and be willing to support the team
- To well organized as there will be expectations to multitask within this position.
Main duties and responsibilities:
- Greet all patients and visitors, ensuring each individual is treated with respect and with consideration for their privacy and comfort.
- Act as a champion for customer service excellence and be a custodian for Clinic Standards to all Clinic staff.
- Act with integrity and a professional manner in order to promote the Clinic at all times.
- To be actively involved in the Front Hall and assist, direct and informs all users on entry to the premises.
- Assist in the movement of Patients in and around all Clinic Buildings. (This is when the work load of the Front Hall permits)
- Be familiar with local businesses, hospitals, parking possibilities, shops, hotels in order to give advice to patients and their relatives.
- To manage the flow of Breast Pathway patients using the MS Teams patient Tracker
- To liaise with the nurses supporting clinics in regards to patient waiting times
- To clean and replenish all coffee machines in the building
- Ensure that all beverage items are ordered in a timely manner and stock taking of all items.
- To prepare consultants rooms and ensure their name plates are on the door before clinic commences.
- Replenish carousel with leaflets and patient information.
- Assist in the movement of wheelchair Patients in and around all Clinic Buildings. (This is when the work load of the Front Hall permits)
- To distribute post and packages to consultants and their secretaries.
- Ensures that there is a supply of wheelchairs available at the Front Hall entrance at all times
- Assist wheelchair patients in and out of the building in Consulting houses
- To maintain the highest standards in personal hygiene, uniform, appearance, body language and conduct.
- Be competent and follow the departmental emergency procedures including Fire Alarm, Cardiac Arrest, and any other emergency procedures related to the Front Hall.
- In the absence of the Receptionist the Front Hall Porter on duty will be required to take on the responsibility of running Reception desk and monitoring emails through Microsoft Outlook and all the Medical Systems.
Skills & experience:
- Strong customer service skills with experience in a fast-paced environment
- Ability to handle sensitive information confidentially
- A flexible and proactive attitude to work including availability for a variety of shifts
- Previous experience in a healthcare or customer support setting is desirable but not essential
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply – we would love to hear from you regardless of your background.
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Guest Services Assistant - Bank employer: The London Clinic
Contact Detail:
The London Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant - Bank
✨Tip Number 1
Familiarise yourself with The London Clinic's values and mission. Understanding their commitment to patient care and community service will help you align your responses during interviews, showcasing that you share their dedication.
✨Tip Number 2
Highlight any previous experience in customer service or healthcare settings during your conversations. Even if it's not directly related, demonstrating your ability to handle sensitive situations and provide excellent service can set you apart.
✨Tip Number 3
Be prepared to discuss how you would manage multiple tasks in a fast-paced environment. Think of specific examples from your past where you successfully juggled responsibilities, as this role requires strong organisational skills.
✨Tip Number 4
Show your flexibility and willingness to adapt to changing situations. The job description mentions the need for a proactive attitude, so be ready to share instances where you've successfully adjusted to new challenges or shifts in workload.
We think you need these skills to ace Guest Services Assistant - Bank
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise any previous roles where you provided support to patients or customers, as this aligns with the responsibilities of a Guest Services Assistant.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle sensitive information and work flexibly in a team.
Highlight Key Skills: In your application, focus on key skills such as strong communication, organisation, and the ability to multitask. These are essential for the role, so make sure to provide examples of how you've successfully used these skills in previous positions.
Show Enthusiasm for the Role: Express your enthusiasm for working at The London Clinic in your application. Research the clinic's values and mention how they resonate with you. This will show that you are genuinely interested in being part of their team.
How to prepare for a job interview at The London Clinic
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you provided excellent service, especially in fast-paced environments.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Be ready to discuss how your skills align with tasks like greeting patients, managing patient flow, and maintaining high standards of service.
✨Exhibit Flexibility and Proactivity
This role requires a flexible attitude towards work. Be prepared to discuss how you've adapted to changing situations in previous jobs and how you can contribute positively to a dynamic environment.
✨Dress Smartly and Maintain Professionalism
First impressions matter! Ensure you dress smartly for the interview and maintain a professional demeanour throughout. This reflects your understanding of the importance of appearance in a healthcare setting.