Employee Relations Partner

We have an exciting opportunity for an Employee Relations Partner to join our People Team here at The London Clinic on a 9-MONTH FTC . This role is based at our head office in London (NW1 4LJ) on a hybrid working model, and we are offering a competitive inclusive salary.

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).

Job Description

You will be experienced in providing a high quality and professional ER service to enable The London Clinic's management teams to be effective People Managers in order to support their teams to go further. The postholder will be required to independently manage a range of complex ER casework. This will be in line with legal and company requirements and will include, but not limited to, performance and absence management, disciplinary, grievance, redundancy, flexible working and family friendly leave requests. There will be requirements to collaborate and be involved in projects working with Strategic People Partners, and independently, on organisational change plans and projects.

• Job Type: Full Time, interim position – 9 Month FTC

• Hours: 37.5 hours per week; Mon – Fri within the core hours of 9am – 5.30pm.
• Location: The London Clinic Head Office – NW1 4LJ – Hybrid working
• Benefits package: We offer a comprehensive package including a contributory pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 days annual leave (inclusive), as well as a wide range of other benefits. We also offer excellent career development opportunities.

Duties & Responsibilities

• To provide high quality advice and coaching to Line Managers to ensure effective delivery of Performance Management, Disciplinary, Grievance, Absence Management Processes as well as Code of Conduct/Speak Up investigations.
• To independently manage own case load with often high volumes and of varying levels of complexity with a customer focus to ensure that matters are handled efficiently, fairly and consistently.
• Act as Process expert – providing very clear and specific coaching, support and direction to managers. Build capability of new/first time managers.
• Ensure that any cases that require involvement of third parties, e.g. police, safeguarding authorities, professional bodies or that have additional implications for employees are managed in the appropriate manner.
• Design and delivery of training/education workshops – build the capability of experienced managers to reduce reliance on ER function
• Manage employment tribunal process, liaising with external solicitors, preparing papers and representing the Clinic if required.
• To lead on the development of new people policies and processes, including the review of existing policies and processes to ensure that the Clinic is at the forefront of People/ HR best practice and complies with legislation.
• To support managers and drive compliance with appraisals, statutory and mandatory training and employee engagement
• To produce and review monthly KPIs for management reporting, e.g. appraisals, statutory/mandatory training, attendance and casework data to identify patterns/ trends of ER that may suggest action is required

Skills & Experience

• CIPD Level 5 qualified (or equivalent) Demonstrates strong working knowledge of employment policies, and employment legislation
• Demonstrates strong working knowledge of employment policies, and employment legislation
• Has independently managed own case load in a variety of People issues in high volumes and of varying levels of complexity
• Demonstrates multi-tasking and experience in handling multiple cases and some project work
• Experience of working on People change projects
• Experience of building strong stakeholder relationships
• Successful experience of coaching, advising and influencing mangers
• Demonstrates experience of providing an exceptional People service

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply – we would love to hear from you regardless of your background.