At a Glance
- Tasks: Join our Customer Service team to manage patient details and support clinic operations.
- Company: The London Clinic, a leading private hospital with a collaborative culture.
- Benefits: Flexible working, private medical insurance, and excellent career development opportunities.
- Other info: Diverse workplace committed to inclusivity and personal growth.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong data entry accuracy and relationship management skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: London, NW1 (onsite then up to 2 days per week from home after probation period)
Term: Permanent
Hours: Full-time/37.5 per week, various shifts between Monday and Sunday, 7 am - 8 pm (very occasional weekends when required and can be taken as time off in lieu or overtime)
The role involves working as part of the Customer Service team to ensure that all consultant clinics' and patient details are inputted into the system, Community Wide Scheduling (CWS), to aid patient registration and clinic preparation for outpatient consultations. You will also handle occasional inbound and outbound calls with consultants, their secretaries, patients, and internal colleagues.
Responsibilities:
- Manage the receipt of all consultant clinic lists received by the Customer Service Team from consultants and their secretaries.
- Prioritise workload and clinic preparation according to the schedule of clinics.
- Accurately input patient details from clinic lists provided by medical secretaries into CWS ensuring that full patient Minimum Data Set (MDS) is complete.
- Contact secretaries and consultants where the full MDS has not been provided and update prior to the patients' appointment.
- Report back to your manager with any issues where MDS is not being provided either in CIS or by the consultant or secretary.
- Check and verify that clinic lists prepared are in line with the consulting houses' schedule of consultant clinic sessions ensuring that no clinics have been missed.
- Manage clinic preparation, printing clinic lists and registration forms for all new patients prior to the day of their appointment.
- Liaise with consultants and their secretaries to maintain good communications and build relationships.
- Work flexibly to ensure cover between agreed business hours, subject to change, to meet the needs of the business.
Skills & experience:
- Accuracy of data entry.
- Relationship management skills.
- Excellent organisation and prioritisation skills.
We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:
- Private Medical Insurance.
- Contributory pension scheme (total contribution up to 20%).
- Life assurance.
- Travel season ticket loan.
- Family friendly benefits.
- A range of retail discounts.
- Excellent career development; with clear career pathways and access to further education.
We are committed to safeguarding and protecting all adults at risk, children, and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
