At a Glance
- Tasks: Manage patient accounts and ensure timely collection of payments in a supportive environment.
- Company: Join The London Clinic, a leading private hospital with a collaborative culture.
- Benefits: Enjoy private medical insurance, pension scheme, and excellent career development opportunities.
- Other info: Diverse workplace committed to inclusivity and personal growth.
- Why this job: Make a real difference in patient care while developing your professional skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 33000 - 33000 € per year.
The role involves overseeing the end-to-end credit control process, ensuring outstanding balances are collected in line with agreed terms, monitoring aged debt, resolving billing queries and producing reports to support performance. Strong communication skills, attention to detail and the ability to build positive working relationships are essential for success in this role.
Key Duties:
- Manage and maintain accounts
- Ensure timely collection of payments from patients, insurers and any 3rd party
- Monitor aged debt and follow up on outstanding balances in line with agreed terms
- Resolve and investigate billing queries
- Handle sensitive financial discussions with patients in a professional and empathetic manner
- Maintain accurate and up-to-date financial records
- Prepare regular reporting on debtor performance and collection activity
- Identify trends, risks and opportunities for process improvements
- Ensure compliance with healthcare billing procedures, insurance processes and relevant regulations
- Apply strong analytical, organisation and communication skills in day-to-day tasks
Skills and Experience:
- Strong sense of patient focus, and commitment to delivering exceptional customer service in a hospital setting.
- Experience of handling a diverse workload in a busy setting
- Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals.
- Excellent organisational and interpersonal skills
- Excellent verbal and written communication skills
- Proficient with Microsoft Office: Word/Excel/Outlook
- Able to work on own initiative
- Able to handle patient data and information in a confidential and sensitive fashion
- Able to analyse problems and to develop practical and workable solutions to address them.
- Able to persuade and influence people to engage in service improvements.
Benefits:
- Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- Life assurance
- Travel season ticket loan
- Family friendly benefits
- A range of retail discounts
- Excellent career development; with clear career pathways and access to further education
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Credit Controller employer: The London Clinic
The London Clinic is an exceptional employer, offering a supportive and collaborative work culture in the heart of London's medical community. With a commitment to employee growth through clear career pathways and access to further education, staff enjoy a range of benefits including private medical insurance and family-friendly perks. As a charity, we reinvest in cutting-edge treatments and technology, ensuring that our team is part of a meaningful mission to provide outstanding patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector or join relevant groups on LinkedIn. You never know who might have a lead on a Credit Controller position or can give you insider info about the company culture.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and customer service. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your communication skills during interviews. Since this role involves handling sensitive financial discussions, be ready to demonstrate how you can maintain professionalism and empathy when dealing with patients and insurers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience with credit control processes, communication skills, and any relevant achievements that show you can handle a diverse workload in a busy setting.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our values at The London Clinic. Don’t forget to mention your commitment to exceptional customer service!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects your ability to communicate clearly and professionally. Use examples from your past experiences where you’ve successfully resolved billing queries or handled sensitive discussions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at The London Clinic
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of credit control processes and be ready to discuss how you've managed accounts in the past. Be prepared to share specific examples of how you’ve successfully collected outstanding balances or resolved billing queries.
✨Showcase Your Communication Skills
Strong communication is key in this role. During the interview, demonstrate your ability to handle sensitive discussions with empathy and professionalism. You might even want to role-play a scenario where you resolve a billing issue to show how you would approach real-life situations.
✨Highlight Your Organisational Skills
The job requires excellent organisational skills, so come prepared to discuss how you manage your workload. Share specific tools or methods you use to keep track of aged debt and ensure timely collections. This will show that you can handle the diverse workload in a busy setting.
✨Research the Company Culture
Understanding the culture at The London Clinic is crucial. Familiarise yourself with their core values: 'We go further, We work as one, We personalise care.' Think about how your personal values align with theirs and be ready to discuss this during the interview. It’ll show that you’re not just looking for any job, but that you genuinely want to be part of their team.
