At a Glance
- Tasks: Manage patient accounts and ensure timely collection of payments.
- Company: The London Clinic, a leading private hospital with a supportive culture.
- Benefits: Private medical insurance, pension scheme, life assurance, and retail discounts.
- Other info: Excellent career development opportunities and commitment to diversity.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Strong communication skills and experience in a busy environment.
The predicted salary is between 33000 - 33000 € per year.
The role involves overseeing the end-to-end credit control process, ensuring outstanding balances are collected in line with agreed terms, monitoring aged debt, resolving billing queries and producing reports to support performance. Strong communication skills, attention to detail and the ability to build positive working relationships are essential for success in this role.
Key Duties:
- Manage and maintain accounts
- Ensure timely collection of payments from patients, insurers and any 3rd party
- Monitor aged debt and follow up on outstanding balances in line with agreed terms
- Resolve and investigate billing queries
- Handle sensitive financial discussions with patients in a professional and empathetic manner
- Maintain accurate and up-to-date financial records
- Prepare regular reporting on debtor performance and collection activity
- Identify trends, risks and opportunities for process improvements
- Ensure compliance with healthcare billing procedures, insurance processes and relevant regulations
- Apply strong analytical, organisation and communication skills in day-to-day tasks
Skills and Experience:
- Strong sense of patient focus, and commitment to delivering exceptional customer service in a hospital setting.
- Experience of handling a diverse workload in a busy setting
- Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals.
- Excellent organisational and interpersonal skills
- Excellent verbal and written communication skills
- Proficient with Microsoft Office: Word/Excel/Outlook
- Able to work on own initiative
- Able to handle patient data and information in a confidential and sensitive fashion
- Able to analyse problems and to develop practical and workable solutions to address them.
- Able to persuade and influence people to engage in service improvements.
Benefits:
- Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- Life assurance
- Travel season ticket loan
- Family friendly benefits
- A range of retail discounts
- Excellent career development; with clear career pathways and access to further education
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Credit Controller employer: The London Clinic
The London Clinic is an exceptional employer, offering a supportive and collaborative work culture in the heart of London's medical community. With a commitment to employee growth through clear career pathways and access to further education, alongside comprehensive benefits such as private medical insurance and a generous pension scheme, we ensure that our staff feel valued and empowered. Join us in making a meaningful impact on patient care while enjoying the unique advantages of working in one of the UK's largest private hospitals.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes The London Clinic tick, and be ready to discuss how your skills align with their mission of delivering exceptional patient care.
✨Tip Number 3
Practice your communication skills! As a Credit Controller, you'll need to handle sensitive discussions with patients and insurers. Role-play with a friend to get comfortable with these conversations before the real deal.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at The London Clinic.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience with credit control processes, customer service, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values. Remember, we love a personal touch, so let your personality come through!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure to demonstrate your verbal and written skills in your application. Whether it's through your CV or cover letter, we want to see how you can effectively engage with patients and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at The London Clinic!
How to prepare for a job interview at The London Clinic
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of credit control processes and be ready to discuss how you've managed accounts in the past. Be prepared to share specific examples of how you’ve successfully collected outstanding balances or resolved billing queries.
✨Showcase Your Communication Skills
Strong communication is key in this role. During the interview, demonstrate your ability to handle sensitive discussions with empathy and professionalism. You might even want to role-play a scenario where you resolve a billing issue to show how you would approach real-life situations.
✨Highlight Your Organisational Skills
The job requires excellent organisational skills, so come prepared with examples of how you've managed a diverse workload in a busy environment. Discuss any tools or methods you use to keep track of accounts and ensure timely collections, as this will show your proactive approach.
✨Research the Company Culture
Understanding the values of The London Clinic can give you an edge. Familiarise yourself with their commitment to patient care and collaboration. Be ready to explain how your personal values align with theirs and how you can contribute to their supportive culture.
