Practice Manager in City of Westminster

Practice Manager – London Spine Clinic (12‑month fixed‑term contract, maternity cover).

Salary: £55,000 – £60,000. Department: Operations. Hours: 37.5 per week, Monday to Friday 9:00–17:30, with one hybrid day in the office.

The London Clinic is one of the UK's largest independent private hospitals, located in the heart of London’s medical district. It provides specialist services across a wide range of areas, including orthopaedics, surgery and rehabilitation. London Spine Clinic, housed within The London Clinic, supports a group of specialist spinal consultants and therapists.

The Practice Manager will lead and develop the medical secretarial team, ensuring efficient administrative support and contributing to the growth of the service.

• Lead and manage the medical secretarial team supporting surgical and medical consultant services across The London Clinic, including London Spine Clinic.
• Provide supervision, support and regular one‑to‑one meetings for team members to maintain high performance.
• Supervise workforce planning, recruitment, onboarding, and annual leave management to ensure appropriate service coverage.
• Coordinate clinic scheduling, service capacity and administrative workflows to guarantee efficient service delivery.
• Act as a key escalation point for operational issues, ensuring timely resolution and continuity of service.
• Support the development of consultant practices, working closely with spinal consultants and therapists.
• Strengthen relationships with referrers, including GP practices and physiotherapy providers.
• Promote clinic services and identify opportunities to increase referrals and activity levels.
• Collaborate with the Business Development team to support service growth and revenue opportunities.
• Ensure administrative processes supporting consultant activity are efficient, consistent and aligned with operational requirements.

• Proven management experience in an administration or operational team.
• Experience managing a team of medical secretaries or healthcare administrators.
• Experience working within a private hospital or private healthcare setting.
• Strong organisational and operational management skills.
• Experience supporting consultant‑led services.
• Experience with clinic scheduling, service coordination and administrative workflows.
• Experience dealing with operational issues, service escalations and problem solving in a healthcare setting.
• Track record of managing change and growing services.

• Private medical insurance.
• Contributory pension scheme (up to 20% contribution).
• 25 days holiday plus bank holidays.
• Life assurance.
• Travel season ticket loan.
• Family‑friendly benefits.
• Retail discounts.
• Career development with clear pathways and access to further education.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from under‑represented groups; if you feel you have the skills and experience for the role, we would love to hear from you.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre‑employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).