Bank Customer Service Assistant in City of Westminster

What you'll be doing:

• Process requests for investigations, appointments and inpatient stays, booking them accurately onto our clinical systems and liaising closely with clinical teams.
• Accurately process bookings onto Meditech, capturing the full Minimum Data Set along with any additional requirements.
• Confirm appointments and admissions with patients by post and email, including sending our "To Come In" packs.
• Liaise with patients, insurers and sponsors to secure pre-authorisation, pre-verification and payment ahead of treatment.
• Support Emergency and Out of Hours admissions, including liaison with embassies and sponsors where necessary.
• Update clinical wards, theatres and other teams on special requirements, expected admissions and any urgent changes.
• Prioritise and manage a busy daily workload within agreed timescales.
• Build strong working relationships with Matron's Office, Financial Teams and the International Office.
• Cover for colleagues during periods of absence.

What we're looking for:

• GCSEs or equivalent in Mathematics and English.
• Experience of handling a diverse workload in a busy administrative setting, ideally within healthcare.
• Confident using IT systems, including Microsoft Office (experience of Meditech is a plus).
• Excellent written and verbal communication skills, with a great telephone manner.
• Comfortable working under pressure, prioritising tasks and using your own initiative.
• A strong sense of patient focus and commitment to delivering excellent customer service.

What you'll be part of:

You’ll be joining our Customer Service Team within Patient Support Services - the friendly, fast-moving team that patients speak to before they've even set foot in the Clinic. It’s a close-knit group that prides itself on getting the details right first time, and there’s real variety in the day-to-day, from booking appointments to sorting pre-authorisations with insurers and sponsors.

At The London Clinic, everything starts with our people. Whether you’re at the bedside or behind the scenes, you're part of something bigger - making a real difference to patients and to each other, every day. As the UK’s largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success - we reinvest it back into our services, our technology, and, most importantly, our people. From developing innovative, new ways of delivering care to supporting continuous learning and career progression, we’re always looking ahead.

Based in our main hospital, you’ll be part of a team delivering care across 234 beds, 10 theatres, and a 13-bed intensive care unit - working alongside over 1300 colleagues, in specialist teams, combined with over 700 consultant surgeons and physicians, we are all united by a shared commitment to high-quality, compassionate care.

We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic values a diverse workforce and welcomes applications from all backgrounds.