Quality Manager in City of London

Job description

Job responsibilities

Job Title: Quality Manager (3 Days per Week)

Department: Pathology

Location: 116 Harley Street

Salary: Dependent on Experience

Help us make Q-Pulse part of how quality happens every day, not just where quality documents live.

Do you thrive in a fast-paced environment where quality, compliance and continuous improvement are integral to patient care?

Behind every test result, diagnosis and clinical decision is a dedicated team working to ensure the highest standards of quality, safety and reliability.

At The London Clinic Pathology, quality is more than a regulatory requirement. It's fundamental to everything we do.

We're looking for an experienced and hands-on Quality Manager to help drive the next stage of our quality journey.

A key focus of this role will be further embedding Q-Pulse across our Pathology service, ensuring it becomes a practical, valuable tool that supports quality management, risk reduction and continuous improvement across all laboratory disciplines.

Working closely with laboratory teams and senior leaders, you'll help maximise the use of Q-Pulse across document control, incidents and non-conformances, CAPA, audits, risk management, training and quality metrics.

You'll identify opportunities to streamline processes, improve visibility and reporting, and encourage engagement with the quality management system across the department. This is not simply a role maintaining an existing quality management system. We're looking for someone who can challenge established ways of working, improve system configuration and workflows, drive user adoption and help foster a proactive quality culture throughout a complex and evolving diagnostic service.

If you have experience working within an ISO 15189 accredited laboratory environment, understand the requirements of UKAS accreditation, and enjoy translating quality systems into practical improvements that benefit both staff and patients, we'd love to hear from you.

What you'll be doing:

Participate in management meetings and contribute to departmental decision-making, strategy and policy development.

Maintain a detailed understanding of the areas for which you are responsible, including statutory and accreditation requirements, governance frameworks, risk management processes, audit programmes, CAPA activities and pathology policies and procedures.

Promote and deliver education and training in quality management principles and best practice across the Pathology service.

Maintain and develop the Pathology Quality Manual, ensuring compliance with regulatory and accreditation standards.

Manage and continuously improve document control processes within the Quality Management System.

Investigate service complaints, incidents and non-conformances, ensuring appropriate immediate actions are taken and robust corrective actions are implemented and monitored.

Lead and coordinate internal audit programmes against defined quality objectives and performance measures, ensuring effective follow-up and continuous improvement.

Support external inspections and assessments, coordinating responses to findings and ensuring corrective actions are completed and evidenced appropriately.

Monitor feedback and requirements from pathology service users, ensuring these are reflected in quality objectives and performance measures.

Provide expert advice and support to Discipline Managers, Chief Biomedical Scientists and Quality Leads on quality management matters.

What we're looking for?

We're seeking a collaborative and influential quality professional who combines strong technical expertise with the ability to engage colleagues across a busy laboratory environment. You will be passionate about continuous improvement, comfortable challenging existing practices and experienced in supporting quality within an accredited pathology setting.

ESSENTIAL REQUIREMENTS DESIRABLE REQUIREMENTS QUALIFICATIONS

BSc Biomedical Science or equivalent.

Previous HCPC registration.

Higher degree. Current HCPC registration as a Biomedical Scientist.

EXPERIENCE

Experience in KPI development, management and reporting. Experience working within ISO 15189 accredited laboratories. Experience supporting UKAS assessments.Experience within one or more pathology disciplines. Extensive experience in KPI development, management and reporting. Experience leading UKAS inspections and accreditation activities. Experience across multiple pathology disciplines. SKILLS Experience using Q-Pulse or an equivalent Quality Management System. Experience implementing and optimising Q-Pulse applications and workflows.

What you'll be part of

The London Clinic Pathology is a high-performing, clinically focused laboratory service at the heart of one of the UK's leading independent hospitals. We combine the pace and complexity of a major diagnostic service with the opportunity to innovate, improve and implement change quickly. This is a fantastic opportunity for someone who wants to make a visible impact, helping shape how quality is managed, measured and continuously improved across a growing and evolving pathology service.

We are proud to be the only independent healthcare provider recognised within the Top 10 of the Financial Times' UK Best Employers Survey 2026. What's in it for you

Life insurance

Private medical cover

Pension

Employee assistance programme

Blue Light Card

Cycle to Work scheme

Electric car scheme

Subsidised staff restaurant

Recognition programmes

How to find us:

Our main hospital is based at: 20 Devonshire Place, London, W1G 6BW Located in the heart of central London, close to Harley Street, we are within walking distance of:

Oxford Circus

Bond Street

Baker Street

Great Portland Street

Person Specification

Qualifications

Essential

• please see job description attached..........................................................................

Desirable

• please see job description attached..........................................................................

Experience

Essential

• please see job description attached..........................................................................

Desirable

• please see job description attached..........................................................................

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The London Clinic

Address

116 Harley street

City of London

W16 6BW

United Kingdom

Employer's website

https://www.thelondonclinic.co.uk (Opens in a new tab)