Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team handling patient appointments and inquiries with top-notch customer service.
- Company: Join The London Clinic, a leading private hospital with a rich history since 1932.
- Benefits: Enjoy a competitive salary and the chance to work in a supportive environment.
- Why this job: Make a real impact on patient care while developing your leadership skills in a healthcare setting.
- Qualifications: Looking for strong leaders with customer service experience and a passion for healthcare.
- Other info: This is a 12-month fixed-term contract based in our modern London office.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Patient Support Lead to join our Customer Service Team leading the Appointments and Enquiries team at The London Clinic, based at our head office in London (NW1 4LJ) on a 12 Month FTC. We are offering a competitive inclusive salary. Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery). Job Profile The Patient Support Lead (PSL) is responsible for the line management of Patient Support/ Customer Service Advisors and the efficient day to day running of a multi-functional contact centre team consisting of consultant appointments, general enquiries, therapies and switchboard. The PSL will be responsible for providing clear and robust operational management whilst delivering high quality customer service. The post holder will manage sub teams and will have responsibility for staffing, team performance with a passion for continuous service impr…
Patient Support Lead - Appointments & Enquiries employer: The London Clinic Careers
Contact Detail:
The London Clinic Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Lead - Appointments & Enquiries
✨Tip Number 1
Familiarize yourself with The London Clinic's services and specialties. Understanding the various departments and treatments offered will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership experience in customer service settings. Be prepared to discuss specific examples of how you've successfully managed teams, improved processes, or enhanced customer satisfaction in previous roles.
✨Tip Number 3
Showcase your communication skills. As a Patient Support Lead, you'll need to effectively communicate with both your team and patients. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Tip Number 4
Research common challenges faced in patient support roles and think about how you would address them. Being able to discuss potential solutions will demonstrate your proactive approach and readiness for the position.
We think you need these skills to ace Patient Support Lead - Appointments & Enquiries
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Patient Support Lead position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Leadership Experience: Since the role involves line management of a team, make sure to emphasize any previous leadership or management experience in your CV and cover letter. Provide specific examples of how you've successfully led teams or projects.
Showcase Customer Service Skills: The position requires delivering high-quality customer service. Include examples in your application that demonstrate your ability to handle customer inquiries effectively and improve service delivery.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the role and the organization. Mention why you are interested in working at The London Clinic and how your values align with their commitment to patient care.
How to prepare for a job interview at The London Clinic Careers
✨Show Your Leadership Skills
As a Patient Support Lead, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experience you have in managing performance and fostering a positive team environment.
✨Demonstrate Customer Service Excellence
This role requires a strong focus on customer service. Be ready to share specific instances where you've gone above and beyond for customers. Discuss how you handle difficult situations and ensure high-quality service delivery.
✨Understand the Healthcare Environment
Familiarize yourself with the healthcare sector, particularly private hospitals. Show that you understand the challenges and demands of working in a clinical setting, and be prepared to discuss how you can contribute to improving patient support services.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the team dynamics, the challenges they face, and their expectations for the Patient Support Lead role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
