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The Resident Services Team are responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.

Are you passionate about creating safe and harmonious communities? Do you have a knack for resolving conflicts and dealing with anti-social behaviour (ASB)? We are seeking a dedicated and proactive ASB Housing Officer to join our team. As an ASB Housing Officer, you will play a crucial role in ensuring the well-being of our residents by managing and resolving ASB cases. Your expertise in conflict resolution and community engagement will be instrumental in fostering a peaceful living environment.

Responsibilities:

• Investigate and manage ASB complaints in line with our policies and procedures.
• Liaise with residents, local authorities, and external agencies to resolve ASB issues.
• Conduct regular estate inspections to identify and address potential ASB hotspots.
• Maintain accurate records of ASB cases and actions taken.
• Provide support and guidance to residents affected by ASB.

Qualifications and Skills:

• Previous experience in ASB or housing management is essential.
• Strong conflict resolution and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Knowledge of relevant legislation and best practices in ASB management.
• Knowledge of the Policing and Crime Act 2017.
• Knowledge of the Anti-social Behaviour, Crime and Policing Act 2014.
• Proficiency in using housing management software Open Housing and Microsoft Office.

If you are enthusiastic about promoting community well-being and have the skills and experience required for this role, we would love to hear from you. This position is a front-line role and is not remote working. You will therefore be required to be in the office or on site daily. Join us in making a difference and ensuring a better quality of life for our residents!

You must have a full UK driving license and have a vehicle to use for work. You must be able to evidence the following in your application:

• A minimum of two years’ experience of working in social housing or equivalent transferrable skills.
• A keen interest in and knowledge of the social housing sector.
• A high performer, with a proven track record of success & ASB experience / knowledge.
• Knowledge of tenancy and leasehold management.
• A degree or housing qualification, such as CIH, is preferable, but not essential.

For an informal discussion about the post, please contact Jennifer.Aneto@havering.gov.uk or Sanna.Shahzada@havering.gov.uk. The closing date for the receipt of applications is 31/08/2026 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed.

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.