At a Glance
- Tasks: Engage with the community, support parking enquiries, and learn about parking processes.
- Company: Join the inclusive London Borough of Barking and Dagenham team.
- Benefits: Gain a recognised qualification while earning and developing your skills.
- Other info: Flexible working hours and potential for permanent roles after apprenticeship.
- Why this job: Make a difference in your community while kickstarting your career.
- Qualifications: GCSE English and Maths preferred; strong communication and customer care skills needed.
The predicted salary is between 35000 - 45000 £ per year.
Join the London Borough of Barking and Dagenham as a Parking Officer Apprentice and help keep our roads safe, accessible and sustainable. You'll gain hands‑on experience supporting residents, businesses and visitors with parking enquiries, permits and compliance, while working towards a recognised apprenticeship qualification.
About the Employer
At Barking and Dagenham, inclusion is at the heart of everything we do. We are committed to creating a workplace where everyone belongs and where differences are celebrated. We welcome applications from all suitably qualified candidates regardless of age, disability, ethnicity, faith, gender identity, sexual orientation or socio‑economic background.
What You'll Do
- Customer Engagement & Support: Act as a first point of contact for parking‑related enquiries, providing accurate, clear and helpful advice to customers in person, by telephone, email or other communication channels. Assist members of the public to understand parking rules, permits, exemptions and restrictions in a calm, respectful and customer‑focused manner. Support engagement activity on‑street or at community locations, helping to promote compliance through education and awareness rather than enforcement. Deal professionally with customers who are dissatisfied or unclear about parking rules or enforcement, escalating complex or sensitive matters to experienced officers where required.
- Administrative & Service Support: Assist with the processing of parking permits, applications, exemptions and general correspondence. Support permit and PCN administration by accurately updating records on Council IT systems. Help monitor service inboxes and customer contacts, ensuring enquiries are logged and directed appropriately. Assist in maintaining clear audit trails for permits, enquiries and customer interactions.
- Learning Parking Processes: Learn how parking enforcement and CCTV teams operate to better explain processes to customers. Observe how evidence is gathered and reviewed for PCNs to improve responses to customer queries. Learn how parking legislation, Traffic Management Orders and signage affect service delivery.
- Working with Colleagues: Work closely with Parking Engagement Officers, Enforcement Officers, CCTV and back‑office teams to ensure a joined‑up customer experience. Support supervisors by identifying recurring customer issues, unclear signage or common misunderstandings. Promote positive working relationships across Parking Services and wider council teams.
- Apprenticeship & Development: Actively participate in the customer service apprenticeship training programme, completing coursework, assessments and workplace learning. Maintain learning logs and evidence as required by the apprenticeship framework. Take responsibility for personal development, attending training on customer care, equality, GDPR and health & safety.
Additional Information
The role includes both office‑based and on‑street or community‑based working. Some flexibility around working hours may be required. Successful completion of the customer service apprenticeship may support progression into permanent roles within Parking Services, subject to performance and available vacancies.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Logical
- Team working
- Initiative
- Non‑judgmental
- Patience
Qualifications Desired
- GCSE English A–C / 4–9
- GCSE Maths A–C / 4–9
Course Information
Course: Customer Service Practitioner (Level 2)
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Apprentices will work during core Council hours: Monday – Friday 09:00 – 17:00. Some flexibility around working hours may be required on occasion.
Expected Duration: 1 Year 4 Months
Number of Positions Available: 6
Training Provider: LEARNING CURVE GROUP LIMITED
This employer is part of the Disability Confident scheme, committed to employing disabled people.
Parking Officer Apprentice in London employer: The London Borough of Barking and Dagenham
The London Borough of Barking and Dagenham is an excellent employer, offering a supportive work culture that prioritises customer care and employee development. As a Parking Officer Apprentice, you will benefit from hands-on experience in a dynamic environment, with opportunities for growth and learning about essential parking legislation and compliance. This role not only provides valuable skills but also contributes to the community, making it a meaningful and rewarding place to work.
Contact Details:
The London Borough of Barking and Dagenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parking Officer Apprentice in London
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We think you need these skills to ace Parking Officer Apprentice in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for The London Borough of Barking and Dagenham and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at The London Borough of Barking and Dagenham
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✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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