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For Companies At a Glance
- Tasks: Manage billing, resolve disputes, and ensure customer satisfaction daily.
- Company: Join one of the UK's largest maritime logistics operators with a strong European presence.
- Benefits: Enjoy £30K salary, 25 days leave, pension scheme, and free parking.
- Why this job: Be part of a dynamic team focused on customer experience and operational excellence.
- Qualifications: Attention to detail, customer service skills, and proficiency in MS Office required.
- Other info: Experience in logistics systems is a plus; a positive attitude is essential.
The predicted salary is between 24000 - 36000 £ per year.
One of the UKs largest maritime intermodal logistics operators is seeking an experienced Customer Experience Coordinator to join their busy team. The company has locations across Europe and the UK.
You will be working closely with the Customer Experience Manager. As the Customer Experience Co-ordinator, you will manage tariffs, resolve billing disputes, and ensure accurate customer billing across rail, road, and terminal operations. You will work closely with the Customer Experience Support team to provide clean data for processing, reduce billing discrepancies, and serve as the main contact for customers regarding billing inquiries.
Key Responsibilities- Billing & Tariff Management
- Ensure all tariffs are correctly communicated and entered into systems
- Provide the billing team with pre-checked and approved orders for timely processing
- Minimize unbilled revenue through effective system management
- Support the Shared Service Centre to ensure all services are accurately invoiced
- Dispute Resolution
- Investigate and resolve billing disputes within target timeframes
- Identify root causes of recurring disputes and implement solutions
- Document all dispute resolutions and report progress to management
- Process approved claims and additional charges promptly
- Customer Relations
- Serve as the main point of contact for customers regarding billing inquiries
- Build strong relationships with customers and internal stakeholders
- Provide excellent customer service at all times
- Communicate effectively with customers about dispute status and resolutions
- Reporting & Compliance
- Generate regular reports on billing status and dispute resolution
- Ensure compliance with relevant legislation and internal controls
- Maintain SOX compliance in all billing activities
- Track and report on key performance indicators
- Strong attention to detail and accuracy
- Excellent customer service skills
- Proficiency with MS Office (particularly Excel)
- Ability to work under pressure and meet deadlines
- Self-motivated with a positive "can-do" attitude
- Experience with systems like FLEC, OMS, Datamart, and TOPS is advantageous
- Knowledge of transportation/logistics industry preferred
Customer Experience Coordinator in Felixstowe employer: The Logistics Partnership LLP
Contact Detail:
The Logistics Partnership LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Felixstowe
✨Tip Number 1
Familiarise yourself with the logistics and transportation industry, especially billing processes. Understanding how tariffs work and common billing disputes can give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the customer experience and logistics sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at our company.
✨Tip Number 3
Brush up on your Excel skills, as proficiency in this software is crucial for the role. Consider taking a short course or using online resources to enhance your data management capabilities, which will be beneficial in the interview.
✨Tip Number 4
Prepare to discuss specific examples of how you've resolved customer disputes in the past. Highlighting your problem-solving skills and ability to maintain strong customer relationships will demonstrate your fit for the Customer Experience Coordinator role.
We think you need these skills to ace Customer Experience Coordinator in Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and billing management. Use keywords from the job description, such as 'billing disputes', 'tariff management', and 'customer relations' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences where you've successfully resolved billing issues or improved customer satisfaction, demonstrating your fit for the Customer Experience Coordinator position.
Highlight Relevant Skills: In your application, emphasise your proficiency with MS Office, particularly Excel, and any experience you have with systems like FLEC, OMS, Datamart, and TOPS. This will show that you have the technical skills needed for the role.
Showcase Your Attention to Detail: Provide examples in your application that demonstrate your strong attention to detail and accuracy. This could include instances where you successfully managed complex billing processes or resolved disputes efficiently.
How to prepare for a job interview at The Logistics Partnership LLP
✨Know Your Numbers
As a Customer Experience Coordinator, you'll be dealing with billing and tariffs. Brush up on your numerical skills and be prepared to discuss how you ensure accuracy in billing processes. Mention any specific tools or software you've used, like Excel, to manage data effectively.
✨Showcase Your Problem-Solving Skills
Dispute resolution is a key part of this role. Be ready to share examples of how you've successfully resolved customer disputes in the past. Highlight your ability to identify root causes and implement effective solutions.
✨Demonstrate Customer Service Excellence
This position requires strong customer relations skills. Prepare to discuss how you've built relationships with customers and internal stakeholders. Share specific instances where your customer service made a difference.
✨Familiarise Yourself with Industry Tools
If you have experience with systems like FLEC, OMS, Datamart, or TOPS, make sure to mention it. If not, do some research on these tools and express your willingness to learn. Showing initiative can set you apart from other candidates.
