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- Tasks: Be the go-to person for customer inquiries and provide top-notch service.
- Company: Join a multi-award winning company, the UK's largest in the freight industry.
- Benefits: Enjoy a full-time role with a competitive pay of £12.02 per hour and immediate start.
- Why this job: Thrive in a fast-paced environment while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service is essential; passion for helping others is a must.
- Other info: Office-based role in Felixstowe, Monday to Friday, 0800-1700.
The predicted salary is between 25000 - 36000 £ per year.
Customer Service Advisor Office based, Felixstowe, Suffolk Full-time, Long term Temporary position, Monday to Friday, 0800-1700 £12.02 Per hour, PAYE Immediate start Were seeking an experienced Logistics Customer Service Advisor to be part of a dynamic and growing company in the Freight industry. This will be working with a multi-award winning company and the UKs largest provider of their sector. We are looking for an individual who is passionate about customer service and can thrive in a fast-paced environment. Role: Acting as the first point of contact for customer matters, providing a high standard of customer service. Effective communication between customers, colleagues and other offices. Assist, analyze and effectively communicate solutions to customers. Receive and process bookings within an agreed timescale. Manage the day-to-day activities of the customer and advising where necessary. Communicating via multiple methods, such as Telephone and email. …
Customer Services Advisor employer: The Logistics Partnership LLP Careers
Contact Detail:
The Logistics Partnership LLP Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarize yourself with the logistics and freight industry. Understanding the basics of how the industry operates will help you communicate more effectively with customers and colleagues.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being clear and concise is key to providing excellent service.
✨Tip Number 3
Show your passion for customer service in your interactions. Whether it's through mock interviews or networking, demonstrate that you thrive in fast-paced environments and enjoy helping others.
✨Tip Number 4
Research the company and its values. Knowing what makes this multi-award winning company stand out will allow you to align your answers with their mission during any discussions.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Highlight key responsibilities and required skills, such as effective communication and customer service experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in logistics and customer service. Use specific examples that demonstrate your ability to thrive in a fast-paced environment and your passion for customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are a great fit for the position and how your skills align with the company's values and goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Logistics Partnership LLP Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing high-quality service.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle various customer service scenarios. Think through potential challenges you might face in the logistics industry and prepare clear, concise responses that highlight your problem-solving skills.
✨Highlight Your Communication Skills
Since effective communication is key in this role, be ready to discuss your experience with different communication methods, such as phone and email. Provide examples of how you've successfully communicated with customers and colleagues in the past.
✨Demonstrate Your Ability to Work in a Fast-Paced Environment
The company is looking for someone who can thrive in a dynamic setting. Share experiences where you've successfully managed multiple tasks or worked under pressure, showcasing your ability to stay organized and efficient.
